Franchise Development Manager

As the Franchise Manager, you will play a pivotal role in driving Crystal Jade's franchise and business partnership initiatives across existing and new markets.

Franchise & Strategic Partner Acquisition

• Identify and onboard high-potential franchisees and strategic partners who align with Crystal Jade's brand ethos.
• Conduct thorough due diligence (financial, operational, cultural) to ensure partner suitability and long-term success.
• Maintain a robust pipeline of potential partners and foster strong relationships throughout the acquisition process.
• Contract negotiating and deal structuring.
• Managing Intellectual Properties of the brand globally and developing sustainable strategies in terms of trademark, licensing and copyrights application.
• Managing Intellectual Properties of the brand globally and developing sustainable strategies in terms of trademark, licensing and copyrights application.

Market Expansion & Localization

• Maintain continual communication & positive working relationship with franchise markets.
• Lead end-to-end market entry strategies, from initial research to execution, ensuring seamless localization of menus, branding, and operations.
• Collaborate with Culinary & Operations to adapt offerings to local tastes, preferences, and regulatory requirements.
• Collaborate with cross-functional teams to create tailored marketing campaigns that resonate with regional audiences.
• Research F&B and franchise trends and identify potential expansion opportunities across the region.

Franchise Management

• Conduct regular audits and training sessions to ensure consistent adherence to Crystal Jade's standards.
• Provide ongoing operational guidance, training and support to franchisees to drive operational excellence and customer satisfaction.
• Maintain franchisee resource of training aids & marketing materials
• Monitor franchisee performance, sales and profitability, and work with franchisees to drive business growth.
• Manage franchisee relationships and resolve operational issues or disputes where required.
• Review franchise performance reports and provide regular updates and recommendations to management.
• Travel overseas for franchise development, site visits and operational support when required.
• Manage trademark registration and franchise agreements.

Data Analysis

• Work closely with Finance to ensure timely billings and collections from franchisees.
• Updating & maintenance of existing franchisee data and databases.
• Reporting of sales data and analysis of P&L, product mix and compliance.
• Developing Franchise model, structure, fees and compliance per industry trends and updates.

Stakeholder Collaboration & Brand Marketing

• Collaborate closely with internal teams (Marketing, Operations, Procurement) and franchisees to facilitate successful franchise rollouts.
• Develop go-to-market strategies that amplify brand visibility and establish a strong presence in new regions.
• Function as the primary liaison between franchisees, corporate leadership, and other key stakeholders.

Strategic Alignment with the Chief Executive Officer (CEO)

• Partner with the CEO to align franchise initiatives with Crystal Jade's broader growth objectives and business models.
• Deliver regular performance updates, market insights, and actionable recommendations to inform strategic decision-making.
• Support senior management on department's annual store expansion KPI and budget.

Otherad hoc duties as assigned

Experience & Requirement

• Bachelor's degree in business, Management, International Business, or a related field.
• 5 - 8 years of experience in franchise development, F&B, retail, or related fields.
• Demonstrated success in launching franchises or expanding operations into new markets.
• Competent in Microsoft Office Suite.
• Exceptional negotiation, stakeholder management, and communication skills.
• Strong analytical abilities, with a knack for interpreting market data and tailoring strategies to local contexts.
• Entrepreneurial spirit with a passion for growing local F&B brands on the global stage.
• Detail-oriented yet strategic, with the ability to balance day-to-day execution with long-term vision.
• A collaborative team player who thrives in cross-functional settings.

Thank you for your interest in joining our team. We appreciate all applications; however, only shortlisted candidates will be contacted.