Account Specialist

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships..

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
- excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

**Position Purpose**:
Account Management team plays a critically important role in partnering and supporting Front-Office to onboard clients, open new accounts (which is a business strategic priority) and to manage the client account lifecycle (account opening, review/ recertification and closure).

Account Specialists will work closely with Relationship Managers and with other stakeholders such as Client Management and Compliance to ensure that the whole client account lifecycle management is performed consistently, in compliance with regulatory and internal policies, and at the same time in an efficient manner, notably with a high level of quality and a quick turn-around time.

Account Specialists may be in direct contact with the clients in order to smoothen the entire flow and attain a seamless client experience, in coordination and under the close supervision of the relevant RMs. In terms of process, Account Specialists will act as the 1st level (“Maker”), while Client Management will be the checkers.

The Account Management team is under the COO domain, and has a strong link with Clusters / Markets.

**Responsibilities as Account Specialist**

Account Opening / Account Review
- Ensure that the onboarding and review requirements are in accordance to Bank’s AML/KYC standards and regulatory requirements
- Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches
- Review and corroborate KYC information submitted by RM and/or directly from client
- Assist RM in completing the Client Acceptance Form, Client profiling in ICE or any relevant inquiries/ tasks as well as related checklists, forms and reports related to the account to allow approval of the account
- Oversight the end-to end account opening/ review process of the account. Engage appropriately and efficiently with other relevant stakeholders such as Compliance and Client Management if necessary to enable account opening/ review are completed in an efficient and timely manner
- Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases

Client contact & Administrative support for Account management matters only
- Answer clients’ phone calls in a professional and prompt manner; ensure proper follow-up until the enquiries are addressed. Have an appropriate understanding of the client’s background
- Meet clients (under RM supervision) and/or provide assistance in organizing client meetings for account management matters only
- Prepare documentation for clients with a high standard of care and diligence
- Lodge promptly and accurately the contact reports, get them reviewed by the account manager/Team Head/Market Head (as and when applicable or required)
- Take care of queries from internal/ external parties

Change Management Support
- Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process
- Provide feedback and suggestions to relevant parties to improve the processes. Strive for continuou