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Customer Service Executive

2 weeks ago

Tampines, Singapore Bollore Logistics Asia Pacific Full time

**About the role**

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.

**What you will be doing**
- Responsible for assisting the Customer Service Manager in managing the assigned CS operation
- Key contact for customer and ensure orders are processed in a timely and accurately manner
- Responsible to meet all operational key performance indicators and required service standard
- Ensure reports are submitted to customer on a timely basis keeping to established schedules and to Customer’s requirements
- Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
- Initial cycle count as per schedule and ensure proper keeping of cycle count sheet for audit purpose
- Be responsible in reconciling all stock discrepancies
- Analyse the KPI result and make suggestions to improve the service level when necessary
- Collate and compute the monthly KPI report
- Ensure all billings are done timely and accurately with all necessary supporting documents
- Inventory management for Customer’s WMS system
- Assist the Warehouse Manager in analysing operations related data and make applicable recommendations
- Additional functions as mandated by Management

**QHSE**
- Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
- Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
- Ensure the compliance with applicable legal requirements

**Requirements**:

- Preferably Diploma in Logistics or Business Administration
- Proficient in Korean language
- Inventory Management Background preferred
- Product and system knowledge and MS Office Skills
- Customer service orientated, systematic and organized
- Team player