Senior Director, Private Markets Investor Services

5 days ago

Singapore SS&C FUND SERVICES (ASIA) PTE. LTD. Full time

**Senior Director, Private Markets Investor Services**

**Locations**: Singapore | Hybrid

**Get To Know Us**:
SS&C GlobeOp is a leading provider of cloud-based fund services, technology and mobility-enabled infrastructure for hedge funds, fund of funds, private equity, and managed accounts

With a base of fund strategies that include fixed income, volatility and active trading, we offer: Middle office, accounting and management products
- Tax services for hedge funds, fund of funds and private equity funds
- Derivatives processing, valuations agent, syndicated bank loans processing
- Regulatory and analytics services
- Managed services IT/data center and business process outsourcing
- All available on a stand-alone basis to institutional clients

**Why You Will Love It Here**
- **Flexibility**: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location - 2 minutes’ walk from Raffles Place MRT
- **Work/Life Balance**:Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
- **Your Wellbeing**:Medical, Dental, Vision, Employee Assistance Program, Parental Leave and Well-Stocked Pantry
- **Diversity & Inclusion**:Committed to Welcoming, Celebrating and Thriving on Diversity
- **Training**:Hands-On, Team-Customized, including SS&C University
- **Education**:Paid further education opportunities for employees who are eligible
- **Extra Perks**:Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

**What You Will Get To Do**:

- Provide coaching, training, and leadership as necessary to the Investor Services team
- Point of contact for clients and other internal service groups to ensure overall client/investor satisfaction
- Lead new business development initiatives in the region
- Manage client escalations
- Respond and resolve inquiries/issues raised by investors, fund managers or internal counterparts
- Provide periodic reports & feedback on investor relation topics, client issues and department initiatives
- Coordinate new client business meetings, clear communication of launch or conversion requirements
- Ability to analyze, establish and review new client launch and conversion fund data in database
- Work with external auditors and accounting to complete confirmation and due diligence requests
- Attend and contribute to operational, client and regulatory meetings in order to maintain and improve client service
- Assist and lead department initiatives
- Review, understand and have ability to discuss fund PPMs/OMs and trade documents.
- Review/validate investor reporting and distribute to investors
- Review/approve and release wires and maintain wire instructions
- Review/process investor transactions in accordance with the Fund’s offering documents
- Perform other duties as requested

**What You Will Bring**:

- Bachelor’s degree in Finance or related field
- 12+ years’ experience in Investor Services or related field (financial services/fund administration, corporate communications, portfolio management or securities analysis)
- Previous experience managing direct reports is required
- Excellent knowledge of financial services/mutual funds/hedge funds/private equity funds required
- Excellent communication skills, including written, listening and presentation abilities
- Proven ability to work under pressure and meet deadlines
- Excellent organizational and relationship building skills

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