Cargo - Product Owner

**Key Responsibilities**

**1. Product Management**
- To have an overview of ICMS and manage system related incidents and minimise the impacts to various stakeholders together with the Scrum Master.
- Active involvement in the planning and endorsement of product roadmap, end-to-end product vision and strategy, initiatives and change request prioritization with inputs from System Custodian and stakeholders.
- Support ICMS Team in the definition and planning of product increment/release versions as well as rollout.
- Identify and coordinate with various business user tower and region representatives on any items [Change Requests (CRs), incidents, configuration changes, etc] that will impact their business functions or processes.
- Collaborate with stakeholders to define and elicit product requirements, create user stories and raise CRs.
- Define product iterations and prioritize features and enhancements to maximize values.
- Coordinate product development, CRs, and the prioritization of backlogs with the ICMS Team.
- Oversee the development stages of each iteration and be a key player throughout each event including planning, sprint, review, retrospective, and refinement.
- Manage quality and set clear acceptance criteria for product features and releases in consultation with System Custodian.
- Liaise with vendor to ensure stakeholder’s requirements and issues are captured, represented, and addressed.
- Work closely with ICMS Team to manage timelines and cross-functional dependencies.

**2. Communications**
- Be an ICMS advocate and champion change management and the use of ICMS.
- Communicate product vision, business requirements and clear priorities to stakeholders and vendor.
- Keep System Custodian & stakeholders updated on any developments regarding ICMS.

**3. Stakeholder Management**
- Be the bridge and understand stakeholders’ work processes, functionalities, and requirements.
- Facilitate stakeholders in evaluating vendor’s solutions and doing fit/gap analysis with stakeholder.
- Liaise with stakeholders to elicit, document, and prioritize their requirements/ stories, including features & epics definition.
- Liaise with ICMS team and stakeholders on interdependencies between their work processes and functionalities with regards to ICMS.
- Collect, collate, and incorporate stakeholders’ feedbacks for subsequent releases.

**4. User Acceptance Testing (UAT)**
- Work with stakeholders to plan, define, and design test scenarios to be included for UAT.
- Plan, conduct and execute UAT together with ICMS Team, stakeholders, and users.

**5. ICMS Administrative Functions**
- Support the System Custodian and ICMS Team in the planning and management of the ICMS budget.
- Assist the ICMS Team in the management of ICMS budget which includes the verification of ICMS related invoices.
- Work with SIA Corporate Learning Centre (CLC) to develop ICMS training materials and programmes for new users.
- Manage, maintain, and update the ICMS Business Continuity Plan (BCP) and Business Risk Assessment Document (BRAD).
- Assist the ICMS Team with vendor management which includes arrangements for vendors’ onsite visits.
- Assist System Custodian in assigned tasks and responsibilities.

**Requirements**:

- Bachelor’s degree or equivalent from a recognized university
- 1-2 years’ experience in cargo / logistics industry
- 1-2 years’ experience in project management and implementation
- Analytical & problem-solving skills
- Communication skill - written and oral
- Strong coordination skill
- Ability to work on non-routine problems
- Ability to work in a team and with people at different levels
- Ability to manage own time & priority accordingly