Senior Associate

**The Role**

This is an exciting opportunity to join our business in Singapore and help grow our EX-solutions. The focus is on delivering a range of solution to clients that drive culture and behavior change and create powerful employee experiences. It will include leading or supporting sales and client delivery. It is an important role in a growing solution and technology areas in Singapore with a team of passionate colleagues and leading IC and digital tools.

You will have demonstrated an ability to build deep, enduring relationships, design and articulate compelling EX and change strategies, and architect specific solutions that draw on deep expertise (your own and others). You are comfortable working with a suite of strategic advisory and digital solutions. Part strategist, part technologist, part sales leader, part solution architect and part team orchestrator, this role is focused on opportunities to elevate Ex and put those ideas into action.

**The role has three primary focus areas**:
1. Client Solutioning. The focus will be, at least initially:

- Employee Insights - including a range of leading survey solutions, digital focus groups, assessment and other employee listening solutions.
- Change and EX Strategy-including Change Management (e.g. designing culture change programs,) and HR strategy (including Employee Value Proposition / Employment Brand, culture alignment).
- Behavior Change - Advisory and content services (including communication support) to change culture and behaviors and inform, educate and create a better EX. Implementation of behavior change solutions related to EX and WR program changes (e.g. Total Rewards, Benefits, Careers, Wellbeing).
- Digital Technology - a focus on our proprietary and other EX technologies.

2. Market Development
- Close collaboration with local leaders to define and shape go-to-market plans and priorities, including market and competitor analysis, client targeting, account planning and sales execution.

3. Capability Development
- Identifying, upskilling and mentoring colleagues who are bringing our solutions to market in order to support clients and market growth.

**Success will be defined based on performance in the following four areas**:
**Clients & Innovation**
- A deep understanding of client requirements and commitment to client satisfaction.
- Serving as the client lead on key client projects.
- Collaboration across our HCB business to take existing and services to clients.
- Metrics will include client retention, sales and portfolio growth.
- Develop sales and pitch materials, RFP content, customized sales approach against various competitors where needed.

**People**
- Effectively working with colleagues to sell & deliver work.
- Supporting others to build knowledge and best practice sharing.
- Propagating a sales culture by mentoring others, prioritizing pursuits, emphasizing the value we place in new business, learning from losses, celebrating and sharing wins, and recognizing sales contributions of others.
- Demonstrating effective sales leadership, including team collaboration, creative solutions to win,compelling RFP writing, persistent follow up, sound judgment in scoping/pricing, and focusing on closing the deal.

**Excellence**
- Fostering relationships with WTW stakeholders.
- Delivering to high quality standards, with an eye for detail and strong project management
- Coordinating and helping design and execute local market events and playing a lead role on EX pursuits in the market, a thought leader and promoter of content in traditional and digital media.

**Financial**
- Achievement of annual sales and hours targets. across our EX digital portfolio.
- Contributes to meeting, and/or or exceeding, our annual profitability metrics.
- Build sales discipline: leverages tools to track pipeline and works with local offices to close sales.