Client Skills Training

**JOB DESCRIPTION**
Our team focuses on building engaging training programs and impactful experiences to help our Private Bank Advisors and Sales Managers harness the collective power of our firm.

As Client Skills Training and Practice Management Lead, you will partner closely with the International Private Bank Operating Committee and regularly interact with Sales Managers and Advisors in Europe and Latin America. Relevant experience, a deep understanding of the client skills and practice management concepts that are key to an Advisor’s success, and interest and skill in helping professionals become more productive and trusted Advisors is paramount.

**Responsibilities**:

- End to end ownership of the development and implementation of our global Private Bank Client Skills Training Strategy and Program
- Manage a global team of Training and Digital specialists who create and facilitate programmatic experiences and use data to drive in-market behavior change
- Understand the business needs and practices of high performing Advisors and use this knowledge to build collateral for training programs
- Oversee the development, facilitation, and marketing of training experiences
- Define and measure key metrics to help assess impact and communicate progress to Private Bank Operating Committee members and other stakeholders.
- Manage budget, maintain strong controls in in close partnership with internal partners and in accordance with company policies and regulatory changes
- Scheduled periodic international travel required

**Required qualifications, capabilities and skills**:

- Minimum 15 years work experience with more than 10 years in a banking or financial services environment and a minimum of 5 years human resources experience
- Leadership experience and proven ability to manage a large, global team
- Minimum of Bachelors degree or equivalent
- Experience designing, building and facilitating training programs
- Ability to articulate complex concepts clearly to differing audiences
- Ability to work with large data sets to pull trends and insights, and provide regular reporting to senior stakeholders
- Inclusive leadership skills with the ability to collaborate across different groups and regions
- We’re a global company whose primary business language is English and so fluency in English is required
- Certification from Singapore’s Institute of Human Resource Professionals would be an advantage for this role

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.