Customer Success Specialist, Fintech

2 days ago


Central Business District, Singapore You Technologies Group Full time

**What is it about in one line?**

Making sure that customer needs are met while maintaining a high level of professionalism in managing customer engagement.

**Sounds interesting? Here’s more about us**

YouTrip is a Southeast Asian neobank offering the region’s first and leading multi-currency wallet. As a regional financial technology startup, it is dedicated to creating the best mobile financial services by simplifying foreign currency payments and offering the best exchange rates. Launched in 2018, YouTrip has been voted the #1 multi-currency account in Singapore, with the largest user base in the region following its successful launch in Thailand in partnership with Karsikornbank in 2019.

YouTrip is a Major Payment Institution licensed under the Monetary Authority of Singapore. It was recognised as a Top FinTech Leader at the SFF Global FinTech Awards 2021, and awarded ASEAN’s Best Fintech Start-up 2019 by the Rice Bowl Start-up Awards.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

**You will**
- Reach out to leads and work with the Sales team to encourage sign-ups
- Resolve issues and troubleshoot technical problems by working with other departments
- Stay on top of product feature releases and maintain an in-depth knowledge of how YouBiz functions
- Provide critical customer feedback to internal stakeholders to ensure that our product is up to customer expectations

**You are**
- **Passion for customer success** - you enjoy using your excellent verbal and written skills to ensure customer satisfaction is achieved and you are a firm believer that customer experience is the success of any business. With 3-5 years of experience in customer experience management or customer success.
- **Team player and self-starter** - you are someone who can communicate ideas and new initiatives clearly with others and is open to collaborate with team members to achieve common goals. You are also not deterred by tight timelines when things need to be done.
- **Adaptable** - you are someone who challenges themselves when circumstances change especially in a fast paced environment such as the Fintech industry.
- Willing to work on shift, up to 1 weekend per week

**What can you expect from us?**
- Open & transparent working environment
- Empowerment from team managers to innovate and continuously improve our customer service standards
- Access to a deep bench of technical and business experts to work together
- Multicultural co-working space environment in the CBD area
- Working with an entrepreneurial team of people in Singapore, Thailand, and Hong Kong

**To apply



  • Central Region, Singapore LENDELA PTE. LTD. Full time $120,000 - $150,000 per year

    About LendelaFounded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...

  • Head of Operations

    2 days ago


    Central Business District, Singapore Aqovia Full time

    **Why Aqovia?** **At the Intersection of Innovation and Impact, introducing Aqovia**. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data driven, and bespoke software solutions and services. Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and...


  • Central Singapore BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Central Region, Singapore Talentvis Singapore Pte Ltd Full time $42,000 - $72,000 per year

    Join a fast growing FinTech MNC today and upskill yourself in a supportive team Perks:• Office hours• Work-life balance• Transport claims Responsibilities:• Promote business idea to customers• Collaborate with team members and onboard potential customers• Build and develop strong relations with partners Requirements:• Experience in B2B...

  • Compliance Analyst

    2 days ago


    Central Business District, Singapore You Technologies Group Full time

    **What is it about in one line?** This is a six months contract and highly convertible to a permanent role. The Compliance Analyst will lead customer KYC process and handle resolution processes using data and screening tools to establish best-in-class corporate governance and regulatory compliance. **Sounds interesting? Here’s more about us** **We...


  • Central Business District, Singapore Pomelo Group Ltd Full time

    **Pomelo Pay** Pomelo Pay has offices in Singapore, London and Vietnam and is a fun, dynamic place in which to begin your career. The company is growing rapidly and we offer the chance to work with some of the brightest minds in financial technology as well as international exposure and travel opportunities. The organisation focuses on mobile payment...

  • Content Writer

    4 days ago


    Central Business District, Singapore You Technologies Group Full time

    **What is it about in one line?** Join us as a Content Writer to steer the growth of YouTrip’s editorial content and execute written content to engage and acquire new and existing audiences to the YouTrip blog and social media platforms. **Sounds interesting? Here’s more about us** YouTrip is Southeast Asia’s 1st and leading multi-currency wallet....


  • Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $6,000 - $8,000 Per Month **Date Posted** 7 minutes ago Additional Details **Job ID** 16799 **Job Views** 1 Roles & Responsibilities **Responsibilities**: - Function as the customer advocate and provide internal feedback on how we can better serve customers - Manage...


  • Central Singapore PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...


  • Central Singapore Winnow Full time

    **About us** Food waste is a $1 trillion problem - costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion...