Business Analyst Reporting Platform

3 days ago

Singapore NEW TONE CONSULTING PTE. LTD. Full time

**Direct Responsibilities**:

- Collaborate with the Team Lead or Lead Business Analyst, functioning as a Functional Analyst.
- Conduct end-to-end business and functional analysis for Cash Management services related to the reporting platform and products in Asia Pacific countries.
- Propose viable solutions to enhance operational efficiency, and user experience, and align with business initiatives.
- Demonstrate strong verbal and written communication skills, attention to detail, work ethic, team spirit, and exceptional customer service attitude. Operations experience is advantageous.
- Generate requirements in the form of user stories for vendors, review vendor FS (where applicable), and provide approval for artefacts and solutions produced by the vendor.
- Identify and map information requirements between BNPP internal systems and external parties, ensuring continuous updates to the Application Interface Specification.
- Effectively escalate and resolve issues in collaboration with the team and/or the vendor.
- Review designs and solutions from Technical Teams/Vendors, ensuring functional compliance with requirements.
- Analyze and address defects raised during SIT, and liaise with the internal Product Owner and/or vendor on fixed delivery dates.
- Define UAT cases/plans and serve as a liaison between project stakeholders and the testing team during the Testing Phase. Ensure timely tracking, follow-up, and closure of reported defects.
- Provide support and clarification during SIT/UAT, Regression testing, and Rehearsal testing.
- Independently resolve issues, identify solutions, and escalate promptly. Support and plan users’ participation in Deployments and Implementation, including User's Sanity and/or Penny Testing (PVT).

**Contributing Responsibilities**:

- Contribute to the end-to-end solution for new products.
- Participate in defect leakage and quality improvement initiatives.
- Share support and expertise by providing training and knowledge-sharing sessions.

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