Customer Success

7 days ago

Singapore MOMENTUM Z PTE. LTD. Full time

**About Momentum Z**:
Momentum Z is a cybersecurity, data protection, and compliance consultancy dedicated to helping SMEs and enterprises meet regulatory standards and build digital resilience. We specialize in frameworks such as CSA’s Cyber Essentials & Trustmark, IMDA’s DPTM/DPE, ISO27001, and more.

**Role Summary**:
We are seeking a proactive and empathetic **Customer Success Executive**to drive smooth client onboarding, manage training, and provide continuous support. You will be the primary touchpoint for clients post-sale, ensuring they are guided, informed, and supported through their certification or cybersecurity journey.

**Key Responsibilities**:
**1. Client Onboarding**
- Welcome and onboard new clients with a structured orientation plan
- Coordinate kickoff calls with consultants and client stakeholders
- Ensure all required documentation is collected and shared for project commencement

**2. Project Support & Coordination**
- Monitor progress of each client milestone (audit prep, policy review, etc.)
- Provide weekly status updates and reminders to both internal and client teams
- Escalate issues or blockers to project leads or management

**3. Client Enablement**
- Assist clients in understanding cybersecurity frameworks and processes
- Schedule and conduct user training, awareness sessions, or demo walkthroughs
- Share educational resources and FAQs to improve client literacy

**4. Relationship Management**
- Maintain high levels of client satisfaction and engagement throughout the journey
- Serve as the voice of the client in internal discussions
- Gather feedback for continual service improvement

**5. Documentation & Reporting**
- Maintain accurate CRM records and track client journey stages
- Support documentation for grants or compliance evidence (as needed)Prepare internal reports on onboarding metrics and client health

**Bonus Skills / Experience**
- 2-5 years in client-facing roles
- Exposure to cybersecurity or compliance
- Excellent communication skills
- Knowledge of CSA/IMDA/ISO frameworks
- Detail-oriented, organized
- Familiarity with grant processes (EDG, NCSS)
- Empathetic, people-first mindset
- Speaks Mandarin or other local languages
- Strong problem-solving ability
- Experience with CRM tools would be helpful

**What You Get**:

- Be part of a high-impact cybersecurity company improving SME resilience
- Opportunities for growth into Customer Success Manager or Delivery Lead roles
- Flexible hybrid work setup and a collaborative team culture
- Learning budget to grow your cybersecurity and compliance knowledge

  • Customer Success

    2 weeks ago

    Singapore Equinix Full time

    Customer Success - Service ManagerJR-156294HybridSingaporeCustomer SuccessFull timeWho are we?Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape...

  • Customer Success Manager

    1 week ago

    Singapore Cornerstone OnDemand Full time

    Join to apply for the Customer Success Manager role at Cornerstone OnDemand We're looking for a Customer Success Manager . This role is Hybrid, Hong Kong. The Customer Success Manager is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is...

  • Customer Success Lead

    5 days ago

    Singapore ENGAGEROCKET PTE. LTD. Full time

    Customer Success Lead will report to a Co-founder and you will be responsible for building and maintaining a strong Customer Success team. You will need to make sure your team builds relationships with key customer stakeholders, acting as an escalation point for issues that impact their success and responding to retention risks and opportunities. As Lead,...

  • Customer Success Lead

    2 weeks ago

    Singapore EngageRocket Full time

    Customer Success Lead will report to a Co-founder and you will be responsible for building and maintaining a strong Customer Success team. You will need to make sure your team builds relationships with key customer stakeholders, acting as an escalation point for issues that impact their success and responding to retention risks and opportunities. As Lead,...

  • Customer Success Manager

    4 days ago

    Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...

  • Customer Success Executive

    5 days ago

    Singapore Finastra Full time

    **Who are we?**: **What will you contribute?** We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is...

  • Head of Customer Success

    5 days ago

    Singapore CLIXER+ PTE. LTD. Full time

    **About Us** **Our Culture** At Clixer, we drive change. Our culture is a vibrant blend of passion, creativity, and a relentless pursuit of excellence. Every team member is empowered to challenge the status quo and contribute to our collective success. **Who You Are** You are a strategic leader who understands that true customer success is not just about...

  • Customer Success Manager

    2 weeks ago

    Singapore GYROGEAR PTE. LTD. Full time

    **Customer Success Manager** **Award-winning medical device startup (GyroGear.co**) has an opening for a skilled **Customer Success Manager**based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally. As a **Customer Success Manager**, you will play a **critical role in ensuring that our...

  • Customer Success Manager

    2 weeks ago

    Singapore Aspire Full time

    Customer Success Manager Based in Singapore About Us We help B2B marketers reach the right buyers at the right time through audience insights, omni-channel digital activation, and actionable analytics-all supported by expert customer service at every stage. The Role We're seeking an Customer Success Manager to join our newly established Global Customer...

  • Customer Success Manager

    1 week ago

    Singapore DIGIFY PTE. LTD. Full time

    As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...