Global Head of Operations Markets

Job ID: 36203

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 18 Aug 2025

**JOB SUMMARY**
- The role holder is accountable for end to end delivery of Financial Markets and FSS Operations globally covering all the streams of products maintenance of various operational risk related controls. Monitor the performance of operations through key metrics such as - volumes, productivity, accuracy, service levels, losses/lapses, issues and Risk registers- Identifying and creating areas of competitive advantage, highlighting and resolve trade-offs between competing priorities, as aligned with the Global Head of Operations, CIB, CEO Markets and COO Financial Markets. Collectively responsible and accountable for setting operations strategy, managing performance and allocating resources across Markets and FSS Operations. Collectively responsible and accountable for the setting and governance of infrastructure processes and frameworks for robust compliance and controls, e.g. AML and sanctions checks, protection of Bank, client information and assets.- In partnership with COO FM articulate a forward-looking view of business growth, emerging industry trends and regulations to develop a platform consistent with the Bank’s and business’ strategic ambition.- Work with Country operations heads to agree local priorities, and resolve issues around the operating model, systems, and processes- Manage end to end operations of Markets and FSS across all locations that includes processing, tracking, controlling and reporting across the life cycle. Collaborate with leads on implementing the target organisation design and footprint strategy; drive and implement the target operating model by focusing on targeted Business Strategy, Processes, Risk and Governance and People Agenda.**RESPONSIBILITIES**

**Strategy**
- Develop the strategic operations direction and roadmap for Markets and FSS, align with Business Strategy and investment appetite. This should drive Ops efficiency and headcount reduction
- Drive Operations Strategy to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies
- Partner with Architecture on the digital agenda, pre-empt disruptive forces and commercialise innovative use of technologies
- Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets
- Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows
- Alignment of activities to support utilities model for greater standardisation, process efficiency and cost reduction

**Business**
- Work hand in hand with the Business, taking Product programs from investment decisions, into design, specification, and solution phases, securing support services from other teams. The term “Product” is used here in a generic sense to describe required capabilities. It includes capabilities that are needed to meet regulatory requirements as well as capabilities for supporting “internal clients”
- Support Markets and FSS businesses in growing Return on Equity, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience; and collecting defects for future improvements
- Drive sign off on Markets and FSS Operations capability to support new products and agreeing volume caps (should one be required), for new products where the operations systems, or resource capability is not yet in place to fully support the business requirements.
- Participate in the Product Programme approval process and attend the Markets / FSS New Products Approval Committee (NPAC) - governed by the Markets and FSS NFRC. ( If required)

**Processes**
- The Markets and FSS Operations head is responsible as the Process and Control owner through the Operational Risk Framework (ORF)
- The Markets and FSS Operations head is responsible to effectively control the processes and activities that are outsourced. This includes capacity, capability, performance and cost management.
- The Markets and FSS Operations head is responsible as process and control owner for the following activities within the business: client account setup, static data maintenance, document and confirmation handling, account closure, post trade client services, payment services, settlements, corporate actions, collateral management and transaction regulatory reporting required to meet regulatory requirements.
- The Markets and FSS Operations head is also responsible as process and control owner for the Middle Office function and the following activities: trade validation control for all trades manually booked by the FM Front Office, trade exception management covering trade support tasks including input, amendment, or cancellation (on an exception basis due to processing failures or business process issues with the Market