Assistant Manager Invoicing and Collection

7 days ago

Singapore INTERNATIONAL AIR TRANSPORT ASSOCIATION Full time

**About the team you are joining**:
You will report to the Manager, Invoicing and Collection and you will be responsible for managing the current product portfolio, as well as the day-to-day invoicing operations in the assigned countries and/or regions.

**What your day would be like**:

- Manage the invoicing and collection processes, including the uploading of input files, the monitoring of automated data feed procedures, the generation of on-time invoices, the availability of output files to both internal and external customers and the maintenance of ageing and suspense activities;
- Ensure timely maintenance of relevant databases in SAP;
- Ensure proper documentation of all products and services, as well as the invoicing procedures;
- Working with the Manager, implement procedures to increase collection rates and to improve the product portfolio, and identify training needs relating to products and invoicing, and ensure the timely, on-going training of the Customer Service staff;
- Identify process gaps and actively participate in the problem-solving and process improvement discussions.

**We would love to hear from you if**:

- You have a university degree in Business Administration, IT or a related field;
- At least 5 years of professional experience in the invoicing department of a large company, or in deploying invoice solutions from a consultant firm, preferably within a multi-cultural, commercial environment;
- Experience working within the air transport or travel industries would be an advantage;
- Ability to work as a strong team-player in a dynamic, multi-cultural, fast-paced and highly demanding environment whilst being sufficiently organized to deliver upon tight deadlines and productivity metrics;
- Ability to set priorities and to work with a high-level of drive, energy and speed with a strong customer focus on proactive problem solving, conflict resolution, continuous follow-up, and client retention;
- Excellent IT skills, particularly MS Excel and macro commands;
- A good understanding of Relational Database Systems is essential, whilst familiarity with IATA systems and Robotic Process Automation would be an asset;
- Excellent interpersonal skills and the ability to communicate effectively across all hierarchies and cultures;
- Excellent written and verbal communication skills in English are essential, whilst proficiency in any other regional language would be an asset.

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