Nice Technical Lead

2 weeks ago

Singapore Capgemini Full time

Main Responsibilities
- Responsible for technical architecture, detailed design, and development on the NICE CXOne platform, both hands-on and as an SME
- Define and drive technological architecture and roadmaps using the NICE products and best practices for development agility, performance and security
- Design, configure, workflows, code and architect solutions and deliver required outcomes in complex settings
- Work closely with the internal teams to understand current needs, identify the desired process models and solution architecture
- Coach and mentor junior developers and other team members. Conduct code reviews to ensure code quality, maintainability and security
- Lead, facilitate and provide technical expertise and advice for the integration of the provincial digital solutions
- Contribute to architectural project plans, to obtain approval for detailed plans and resource estimates
- Assist change initiatives in planning for technical architecture-related activities

Must Have
- 8+ years of experience in leading CCaaS platform such as NICE, Genesys configuration & Customization
- 4+ years of extensive hands-on experience on NICE WFM, Reports, Dashboards, IVR/Studio scripting, JavaScripts.
- Knowledge on CRM integration and customer screen pop
- 2+ years of extensive experience in CRM Integration. More specifically REST
- NICE Advanced certifications
- Excellent communication and presentation skills
- Knowledge of Jira and Scrum

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