Assistant Manager

2 days ago

Singapore Flintex Consulting Pte Ltd Full time

**Job Descriptions**:

- Develop optimization plans by conducting market research through monitoring and analyzing the competitors and eCommerce market trend
- Sensitive to the market trend and customer needs to identify new business opportunities and develop clientele base and sales
- Handle incoming customer inquiries and proactively provide support to customers
- Ensure the logistic and fulfillment process by working closely with internal and external partners and logistic vendors.
- Liaise with internal department to provide ideas and information and ensure optimum support for all online & offline store and day business operation
- In charge of P&L responsibility
- Responsible for the implementation, development and maintenance of the CRM App, for SEA and liaise with relevant parties for back-end system updates and enhancement
- Responsible for the maintenance and development of Adobe CRM platform
- Undertake daily administrative tasks including handling customer service enquiries on direct channel
- Design, develop and implement long term CRM strategy and customer journey for customer acquisition and retention and keep it constantly updated.
- Perform segmentation of customers and develop unique campaigns to target each group and achieve optimal sales result
- Responsible for member KPI reports and data analysis on effectiveness evaluation
- Responsible for the development and implementation of digital marketing, social media strategies; including SEO / SEM, planning and overseeing of social media campaigns
- Responsible for organising and arranging ad-hoc VIP targeted events, driving on-line experience to offline.
- Degree holder with at least 6 years of digital marketing or communications, experience in Luxury industry/ high-end beauty/FMCG is preferred - Familiar with digital and social media marketing and CRM, technical background is a plus - Familiar with Adobe CRM - Well organized with good communication, analytical skill and interpersonal skills - A good team player with excellent communication and interpersonal skills - Detailed-minded and able to handle multi-tasks - Good command of both written and spoken English and Chinese (Mandarin) to liaise with mandarin speaking users and customers. - Exposure in SEA Markets The company is currently looking for a CRM & Ecom Assistant Manager, reporting to Brand manager. This role is to develop, manage and implement CRM and Ecommerce platforms for existing and new Ecommerce businesses for the company.

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