Desktop Engineer

1 day ago

Singapore Rapsys Technologies Full time

**Support Hours and Location**

Below support days and timing is the minimum requirement, if there is a need to perform after office hours or weekend support on project basis time off will be given.
- Monday to Friday, 8:30am to 6pm.
- Location: 40 Scotts Rd, Singapore 228231
- Employees may be required to travel within Singapore provide IT Support

**Roles & Responsibilities**
- Minimum six (6) years of Desktop Support, ICT End User Computing or
- Service Desk Agent experience with networking and system administration experience as well as exposure in project management in ICT projects;
- Possess expert-level troubleshooting skills and analysis methods for the purpose of providing expert advice and assisting Level 1 and Level 2 Desktop
- Support Engineers to resolve escalated issues;
- Possess strong and proven experience in designing and developing one or more courses of action, evaluating each of these courses in a test case environment, and implementing the best solution to the problem;
- Possess excellent communication skills to demonstrate and present the solution to the Customer, and the solution will also be made available for future troubleshooting and analysis recorded in proper documentation.
- **Possess at least one (1) of the following certification or educational qualification**:

- Microsoft Certified Solution Expert (MCSE) in one or more of the following: Desktop Infrastructure, Server Infrastructure, Communication -or equivalent;
- Microsoft Certified Systems Administrator (MCSA) or equivalent;
- Microsoft Certified Masters (MCM) or Microsoft Certified Architect (MCA) or equivalent;
- Cisco Certified Network Associate (CCNA) or Cisco Certified Internetwork Expert (CCIE) or equivalent;
- Be technically competent and able to articulate clearly to senior members of staff and faculty (VIPs)

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