Customer Service
1 week ago
**Key Responsibilities**:
**Customer Service Duties**:
- Retrieve and manage client records, ensuring accuracy and confidentiality.
- Handle customer complaints and service recovery with tact and professionalism.
- Schedule and manage facial appointments; coordinate with therapists to ensure proper timing and allocation.
- Ensure all facial service records and treatment histories are updated and accurate in the system.
- Assist in exploring, planning, and executing a customer membership/loyalty programme.
- Set up new client packages in the system.
- Provide detailed and accurate information to clients regarding services, promotions, and ongoing packages.
- Conduct follow-ups with clients for feedback and ensure post-service satisfaction.
**Administrative Duties**:
- Administrative support to Finance and HR team, including filing, scanning, and data entry.
- Assist in preparing and maintaining reports, service records, and customer files.
- Assist with ad-hoc tasks and projects as required by the management team.
**Requirements**:
- Minimum 2 years of experience in customer service and administrative roles, preferably in the beauty wellness and F&B industry.
- Experience in scheduling systems and CRM software is preferred.
- Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
- Strong interpersonal skills and a customer-first mindset.
- Ability to work independently and take initiative.
**Job Types**: Full-time, Permanent
Pay: $2,200.00 - $2,800.00 per month
**Benefits**:
- Dental insurance
- Employee discount
- Health insurance
- Professional development
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Shift system
- Weekend availability
Work Location: In person
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