Customer Service Executive

3 days ago


Singapore River Nanyang Inc Pte Ltd Full time $40,000 - $60,000 per year

About the role

We are seeking a detail-oriented and customer-focused Venue & Events Staff to oversee all aspects of venue operations, event coordination, and client management. This full-time, contract position requires exceptional organizational skills, strong client relations abilities, and experience in venue management.

Primary Responsibilities

  • Venue Management

  • Oversee comprehensive venue booking systems and calendar management

  • Implement and maintain detailed documentation procedures for all venue bookings
  • Conduct site tours and presentations for potential clients
  • Ensure venues are properly prepared, maintained, and restored between events
  • Provide on-site or near-site support during events to address immediate needs
  • Client Relations

  • Serve as primary point of contact for venue inquiries and bookings

  • Build and maintain relationships with clients throughout the booking process
  • Respond promptly to all client requests, feedback, and concerns
  • Coordinate pre-event meetings and post-event evaluations
  • Follow up with prospective clients and schedule consultations
  • Operational Management

  • Liaise with contractors for facilities maintenance, cleaning, landscaping, and other services

  • Coordinate and lead monthly management meetings with key stakeholders
  • Monitor venue conditions and report maintenance issues promptly
  • Prepare regular reports on venue usage, issues, and revenue performance

Secondary Responsibilities

  • Develop and sell wedding planning services to clients
  • Create and market event planning packages
  • Generate additional revenue through value-added services

What we're looking for

  • No experience is highly welcomed Experience in a customer service or client-facing role, preferably in the events or hospitality industry is a bonus
  • Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
  • A passion for providing exceptional customer service and a commitment to exceeding customer expectations

Notes

  • Flexible schedule required with some evenings and weekends
  • Overtime will be compensated with time off in lieu
  • Performance-based incentives available

Remarks: Contract role



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