SAP Bo Administrator

3 days ago


Singapore HTC SOFTWARE SINGAPORE PTE LTD Full time

Act as SME and operational support team from TNB - To involve in BO performance tuning, maintenance, and troubleshooting - Managing user/group access right permissions - System health monitoring - To response and to resolve all Incidents, Problems and Service Request based on the Service Deliverables Target stated in Schedule D. - Functional support - Provides training appropriate to expertise level to other personnel and Clients as required - Data validation against source systems - Perform software installation on BO server (including patch/upgrade / add-on /service packs) - Troubleshoot reporting issues raised on all platforms (Development, Staging, Production) - Troubleshoot system support issues on all platforms (Development, Staging, Production) - inclusive run time error, performance issues - Escalate issues to Service Provider for software limitations/restrictions and bugs - Perform system health checks prior/post changes introduced on server (based on activity requested by Application, Security, Windows, Basis, Network teams) - Perform services restoration and bring back system to normalcy during system unavailability (reduce system downtime) - Perform BO transport jobs from Development > Staging > Production - Participate and contribute in Business Objects Disaster Recovery plan - Acts as a support resource for the technical support staff to ensure that Client-reported issues are being addressed in an efficient and accurate manner. Serves as a liaison with database and Basis administrators, developers and vendors (if needed) to assist in resolving Problems with systems



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