(Senior) Associate Executive

**Career in the Hospital**

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose - to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

**About NUH**

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

**About Department and Purpose of the Position**

Primarily, the incumbent will lead a team of Patient Service Associates (PSAs) to manage clinic operations in Rehabilitation Centre, Dietetics Centre and Medical Social Worker Office. He/she will continuously review operations to identify and initiate improvements to processes and service delivery. He/She will be working closely with the respective clinical leads in the Therapeutics sections to coordinate and facilitate service delivery with all parties from different sections/departments.

The incumbent will also provide administrative support to the Department.

**Key Responsibilities**
- Lead/supervise PSAs to ensure smooth operations on the ground
- Supervise and train the team to ensure service standards are upkept at all times.
- Ensure sufficient manpower and step in to assist to ensure smooth clinic operations.
- Feedback management
- Attend to patient feedback and find solutions to amicable closure and identify opportunities for service improvements.
- Administrative duties
- Perform administrative support in procurement/billing processes.
- Be the Single point of contact (SPOC) for department for administrative matters.
- Prepare onboarding for new staff.

**Key Requirements**
- Good diploma in any discipline or equivalent
- Minimum 2 years of experience working in the healthcare industry and leading a small team
- Tech-savvy with experience using several different IT systems in daily work
- Good verbal and written communication skills
- Good team player with strong interpersonal skills who can work in a team and independently, in a fast-paced environment.
- Patient-fronting experience is preferred

**Closing & Applications**

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.