Retail Associate

1 day ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Permanent**Salary**
- $1,600 - $1,900 Per Month**Date Posted**
- 6 hours agoAdditional Details

**Job ID**
- 88187**Job Views**
- 1Roles & Responsibilities

**Objective**
The main responsibilities as a member of the retail team are to engage and provide the best shopping experience to customers according to the Lagardere Travel Retail standard and to create a positive shopping experience by identifying customers’ needs, advise and sell them products through exemplary customer service.

**Progress with us**
Come experience a working life in the exciting airport environment to see what it can offer you~

**Our Career Progression Pathway**
- Senior Retail Associate
- Assistant Retail Supervisor
- Retail Supervisor
- Senior Retail Supervisor
- Assistant Retail Manager
- Retail Manager
- Operations Manager

**KEY RESPONSIBILITES**STRIVE TO ACHIEVE SALES TARGET
- Responsible for daily store operations, achieving store sales and ensuring every customers receive great service experience
- Identify opportunities to maximize customer purchase through additional or complimentary sales
- Ensure complete understanding of all products, brand guidelines including up-sell items, as well as any company / CAG promotions and mechanics

CUSTOMER SERVICE
- Ensure exemplary customer service standards among the Retail team members according to the OSCAR standard
- Offer exemplary product knowledge to assist customers with their buying decisions.
- Handle customers’ queries in a professional manner according to the company policy and CAG’s refund policy

CASHIERING
- Complete customer transaction in a professional, timely manner and with highest level of respect.
- Ensure accuracy in the collection of money from various modes of payment

MERCHANDISING & STOCK MANAGEMENT
- Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean and prices are present in good condition
- Maintain a high merchandising standards as per VM/Brand guidelines
- For perishable items, ensure expiry of stocks are checked daily within the stipulated guidelines

LOSS PREVENTION
- Keep all customers under observation, stay alert for suspicious customers
- Carry out shop surveillance as required
- Keep high value items in well supervised areas and conduct regular stock count

OTHERS
- Support any store initiatives. Example: Stock take, store change etc.
- Any other ad hoc duties assigned.

**Profile & Competencies**
- GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent
- Ability to speak 2ndor 3rd language will be an advantage
- Sales driven and results oriented
- Strong passion for customer service
- Good interpersonal and communication skills
- Energetic and motivated with a positive mindset
- Good knowledge of MS office tools
- Able to work on rotating shift, weekends and public holidays (**5 work days week**)

Tags

retail

associate

travel

essentials

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