Account Manager
2 weeks ago
**Roles & Responsibilities**
- Responsibility to manage and develop long-term relationships with a portfolio of B2B clients such as Insurers, TPA, Hospitals, Nursing Homes, Maritime
- Develop a trusted relationship with key accounts, customer stakeholders and executive sponsors.
- Identify opportunities to expand and grow collaboration with existing client accounts, including upselling and cross selling.
- Provide excellent customer service to fulfil the needs of the client.
- Ensure clients receive requested products / services in a timely manner.
- Forecast and track key account metrics.
- Monitor and analyse client’s usage of Speedoc products / services.
- Communicate the progress of monthly / quarterly initiatives to internal and external stakeholders.
- Responsible for working with the Business Development (BD) to onboard and integrate new clients and developing existing client relationships.
- Manage internal stakeholders in fulfilling the needs of the clients.
- Ensure complete documentation from BD and create folder in shared google drive
- Issue invoice to clients & ensure timely settlement.
**Skills and Proficiencies**
- Relationship savvy with strong interpersonal skills
- Business acumen, understanding Speedoc business goals and clients’ needs and goals.
- Good communication / people skills
- Strong negotiation skills
- Organisational skills / multi-tasking ability
- Strategic perspective
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