Order Fulfilment Specialist
1 week ago
Deal directly with customers either by telephone, electronically or face to face
- Respond promptly, handle and resolve customer inquiries, complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Process orders and requests
- Organize workflow to meet customer time frames
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Manage administration
- Support, communicate and coordinate with Sales team and internal departments
**Requirements**:
- Min GCE ‘N’ or ‘O’ Level or equivalent
- Experience in sales support / customer service would be an added advantage
- Knowledge of customer service principles and practices
- Customer Service Oriented
- Dedicated team player with ability to work under pressure and deliver results
- A meticulous and responsible employee
- Able to work independently with minimum supervision
- Able to work independently
Training will be provided.
**Staff benefits**
- Competitive remuneration packages
- Employee discount
- 14 days annual leave
- 5 days work week unless stated
- Medical and dental coverage
- Group insurance coverage
- Long service awards
- Many more
**Job Types**: Full-time, Permanent
Pay: $1,800.00 - $2,500.00 per month
**Benefits**:
- Dental insurance
- Employee discount
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
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