Order Fulfillment Specialist
5 days ago
**Order management specialist (Australia work hours & PH)**
**Primary Responsibilities:
- **
- Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
- Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
- Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company policies, processes and legal requirements.
- Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
- Responsible for customer’s journey and manage sensitive issues with poise and professionalism, escalate when necessary
- Performing on miscellaneous duties and projects as assigned.
**Key Deliverables:
- **
- Effective customer account management and deliver an exceptional customer experience
- Accurate and timely processing of orders within turnaround time
- Ensure every order is always compliant to company’s policies and processes
- Prompt follow-up on order management to ensure revenue recognition
- Keeping customers informed about order status.
- Maintaining post order entry responsibilities using control related reporting to ensure compliance
**Requirements**:
- A university degree or with equivalent education studied preferably in logistic or supply chain.
- Minimum with 3 years’ work experience relevant to order fulfilment, sales operations coordination, process order to cash and shipment delivery documentation.
- Willingness to work based on Australia hours and Public Holiday (Monday to Friday: from 6am to 3pm / 5.30am to 2.30pm during daylight saving); daily transport reimbursement provided.
Work Location: Yishun - US Company.
**Job Type**: Permanent
Pay: $4,400.00 - $5,000.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Monday to Friday
**Education**:
- Bachelor's or equivalent (preferred)
**Experience**:
- Order to cash cycle or order processing: 2 years (preferred)
Work Location: Hybrid remote in Singapore 768923
- Health insurance
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