Retail Trade Manager

3 days ago

Singapore DMY JEWELLERS PTE. LTD. Full time

A Retail Trade Manager in a jewellery outlet plays a critical role in overseeing the operations, ensuring customer satisfaction, and driving sales. Here’s an overview of the key responsibilities and skills typically associated with this role:
**Responsibilities**:
1. Sales Management
- Develop and implement strategies to achieve sales targets.
- Monitor sales performance and analyze trends to improve business performance.
- Handle high-value transactions and ensure accurate billing.

2. Customer Relationship Management
- Provide excellent customer service to ensure customer satisfaction and loyalty.
- Address customer queries and complaints professionally.
- Assist customers in selecting jewellery that fits their preferences and budget.

3. Team Leadership
- Recruit, train, and manage retail staff.
- Set goals for the team and monitor performance.
- Motivate staff to achieve individual and collective targets.

4. Inventory Management
- Ensure proper stock levels and oversee inventory control.
- Manage ordering, receiving, and displaying merchandise.
- Keep track of high-value jewellery items and ensure proper security measures.

5. Store Operations
- Maintain visual merchandising standards for jewellery displays.
- Oversee store cleanliness and organization.
- Manage day-to-day operations, including opening/closing procedures.

6. Compliance and Reporting
- Ensure compliance with company policies and regulations.
- Prepare sales reports, inventory records, and other operational documents.

Key Skills
- Strong sales and negotiation skills.
- Excellent leadership and team management abilities.
- Effective communication and interpersonal skills.
- Attention to detail, especially with high-value items.
- Knowledge of gemstones, metals, and jewellery trends.
- Proficiency in retail management software and reporting tools.

All races welcome

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