Onsite Support Engineer
2 days ago
Onsite Support Engineer (6-month contract)
The End User Service Support Technician is responsible for providing quality support services to the various groups in a fast-pace financial company. This requires the ability to handle various problems with expertise and exceptional judgment while working with end-users. Primarily you will be supporting the business in re-locating to multiple new premises over the coming months.
**Principal Responsibilities**
- Executing IT equipment installs and QA of desks to ensure ready for business use.
- Deliver high-quality support to end-users in a courteous professional manner
- Respond to calls / tickets and manage issues until resolution even if escalated to another team
- Strong analytical and problem-solving skills are a must as well as the ability to work well independently and under pressure
- Flexible in approach, and comfortable dealing with ambiguity when necessary
**Qualifications/Skills Required**
- Experience working at a financial enterprise level
- Must be familiar with PC hardware / software troubleshooting and deployment practices for desktops
- Citrix VDA infrastructure support including Dell Wyse Terminals
- Citrix Applications and Desktop support
- Able to effectively provide support to remote locations
- Comprehensive knowledge of Windows 10 and Microsoft Office 2016/365
- Broad understanding of mobile tech including BES12, Android and IOS devices
- Webex / Zoom & Skype for Business support including Video calls, screen sharing
- Experience working with 3rd Party Vendors
- Must have excellent written and verbal communications skills as well as strong customer service experience
- Availability to work weekends and holidays as needed
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