Onsite Technician

3 days ago

Singapore MANSA COMPUTERS PTE. LTD. Full time $40,000 - $60,000 per year

SUMMARY:

The Onsite Technician is responsible for assembling, configuring and servicing custom desktop PCs while providing reliable onsite technical support to customers. This role involves a combination of hands-on technical expertise with driving responsibilities, including the safe delivery of systems and travel to customer premises for service appointments.

ESSENTIAL FUNCTIONS:

Technical Support & PC Assembly

  • Assemble, configure, and test custom desktop PCs to company specifications

  • Diagnose and resolve hardware-related issues

  • Perform onsite repairs, upgrades, and preventive maintenance for customers' systems

  • Conduct quality checks and ensure all systems are delivered in optimal condition

Driving & Logistics

  • Drive to customer locations for deliveries and onsite service appointments

  • Transport products, components, and tools safely to customers and event locations

  • Ensure timely and professional handling of all deliveries and service calls

Customer Service

  • Provide clear explanations of technical issues and solutions to customers professionally

  • Maintain a customer-first approach in all onsite interactions

  • Escalate complex technical issues to senior technicians or management when required

Administration & Reporting

  • Maintain accurate service reports, job records, and parts usage

  • Maintain up-to-date knowledge of hardware and equipment

  • Perform any other duties assigned by seniors

JOB REQUIREMENTS:

  • Physically able to handle transport of desktop systems and equipment

  • Preferably experience in PC assembly, IT Technical support, or a related field

  • Valid Singapore Class 3 driving license with a clean driving record

  • Good communication and interpersonal skills

  • Responsible, punctual and willing to work flexible hours, including weekends when required

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