Onsite Technician

12 hours ago

Singapore MANSA COMPUTERS PTE. LTD. Full time

SUMMARY: The Onsite Technician is responsible for assembling, configuring and servicing custom desktop PCs while providing reliable onsite technical support to customers. This role involves a combination of hands-on technical expertise with driving responsibilities, including the safe delivery of systems and travel to customer premises for service appointments. ESSENTIAL FUNCTIONS: Technical Support & PC Assembly - Assemble, configure, and test custom desktop PCs to company specifications - Diagnose and resolve hardware-related issues - Perform onsite repairs, upgrades, and preventive maintenance for customers' systems - Conduct quality checks and ensure all systems are delivered in optimal condition Driving & Logistics - Drive to customer locations for deliveries and onsite service appointments - Transport products, components, and tools safely to customers and event locations - Ensure timely and professional handling of all deliveries and service calls Customer Service - Provide clear explanations of technical issues and solutions to customers professionally - Maintain a customer-first approach in all onsite interactions - Escalate complex technical issues to senior technicians or management when required Administration & Reporting - Maintain accurate service reports, job records, and parts usage - Maintain up-to-date knowledge of hardware and equipment - Perform any other duties assigned by seniors JOB REQUIREMENTS: • Physically able to handle transport of desktop systems and equipment • Preferably experience in PC assembly, IT Technical support, or a related field • Valid Singapore Class 3 driving license with a clean driving record • Good communication and interpersonal skills • Responsible, punctual and willing to work flexible hours, including weekends when required

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