Product Operation Leader, Trust

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What will I be doing?
Our Operations team moderates millions of videos globally every day, ensuring we are bringing only safe content to our users. The Operations Intelligence team is responsible for an intelligence-led approach to enhancing operational efficiency and safety, through strategic and automated solutions for moderation efficiency, platform optimisation, and BPO system solutions.

**Responsibilities**:

- Responsible for promoting the continuous optimisation and iteration of safety-related moderation platforms and operation platform, to improve platform operation efficiency and business operation efficiency by doing/collecting user research, user feedback, data analysis, etc., abstract general product requirements, putting forward constructive product suggestions.
- Responsible for In-depth mining of business demands, insight into service and process pain points, assisting in the formulation of platform-based and tool-based solutions and promoting the implementation of solutions.
- Responsible for promoting the continuous and iterative development of strategic requirements through communication and cooperation with the relevant operation team, algorithm team, and R&D team.
- Responsible for monitoring and improving on the day and short term moderation performance through various process and efficiency tactics.

**Qualifications**:
What should I bring?
- Bachelor degree or above.
- Minimum 5 to 7 years of experience with at least 2 years of experience in a related role.
- Minimum 2 years of proven experience in team management, ideally managing a regional/global team.
- Proven experience in large scale platform design (0 to 1) or similar capacity, experience with internal platform design will be preferred.
- Good logical and structural thinking.
- Excellent communication and stakeholder management skills (especially with Engineering and R&D teams).
- Attention to detail.
- Comfortable using data to analyse performance and using insight to drive performance.
- Previous experience within the Social Media / Internet / BPO industry will be highly preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.