Iot Field Service Technician

2 days ago


Singapore Rapsys Technologies Full time

An IoT Field Service Technician is responsible for installing, configuring, maintaining,

troubleshooting IoT devices such as Facial Recognition (FR), smart cameras,

sensors, network devices, industrial IoT sensors and equipment. The role requires

technical expertise, problem-solving skills, and the ability to work with both hardware

and software components of IoT systems.

Key Responsibilities:
1) Installation and Setup:

- Install and configure IoT devices, sensors, and networks according to stakeholder

requirements.
- Perform system integrations, ensuring that devices is able to communicate with

the yard central system.
- Ensure network connectivity ie routers, Access Points, wi-fi is properly

established for IoT systems.

2) Troubleshooting and Maintenance:

- Diagnose and resolve issues with IoT devices, networks, or platforms, both

remotely and on-site.
- Conduct regular inspections and maintenance of IoT devices and systems to

ensure optimal performance.
- Perform firmware and software updates on devices as needed.
- Address and resolve connectivity issues, sensor malfunctions, and data reporting

errors.

3) Customer Support:

- Provide technical support and training to stakeholder on how to use and maintain

their IoT devices.
- Address stakeholder inquiries and concerns, either on-site or remotely, ensuring

satisfaction and efficient problem resolution.
- Assist with the integration of IoT systems into existing infrastructure and

4) Documentation:

- Maintain good records of all service activities, including installations,

configurations, maintenance, and stakeholder interactions.
- Provide reports on system performance, usage patterns, and any potential

improvements.
- Document troubleshooting steps, solutions, and maintenance schedules.
- Check on System upgrades and System Optimization from vendor

**Job Type**: Contract
Contract length: 12 months

**Experience**:

- IOT Field Service Technician: 4 years (preferred)
- IoT: 3 years (preferred)
- Field Service: 4 years (preferred)
- Networking Knowledge: 4 years (preferred)



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