Customer Success Manager Apac

4 days ago

Singapore Yes We Hack Full time

Founded in 2015, **YesWeHac**k is a global Bug Bounty platform, with 3 offices in France (Paris/Rennes/Rouen) and Singapore.

We are currently the **European market leader** within the Bug Bounty space.

We provide a disruptive approach to Cyber Security through Bug Bounty programs, by connecting our international Ethical Hackers' community with organisations to secure their IT systems.

**Job description**:
We’re looking for a passionate, curious and experienced professional to join our Customer Success Manager Team in Singapore.

As a **Customer Success Manager**, you will act as trusted advisor and proactively help our clients to manage and run successful Bug Bounty & Vulnerability Disclosure Programs (VDP).

**Responsibilities**:

- Being the first representative of YesWeHack to the clients and contribute to the adoption of Bug Bounty and VDP
- Develop excellent working relationships with customers as you will be the main point of contact for clients
- Ensure regular follow-up with your client portfolio
- Work independently and directly with your customers stakeholders to fully understand, plan and reach their immediate, near and long-term security objectives
- Designing and executing customized Bug Bounty strategies to ensure our customers achieve their security goals and an excellent return on investment
- Proactively Monitoring the activity of clients' Bug Bounty programs in a regular, analytical and structured manner
- Act as an advisor, coach and guide, facilitating and supporting the success of their bug bounty programs with your expertise and know-how
- Advising our clients on vulnerabilities and how to remediate them
- Provide concise, clear, and comprehensive documentation of customer interactions
- Communicating with other CSMs, sales and triagers to improve best practices and have a healthy communication across YesWeHack staff
- You will report to the local APAC Lead CSM and provide weekly update on your customers’ bug bounty health and highlight any difficulties or interesting facts
- Provide feedback and insights gained through customer interaction to internal teams

As a **Customer Success Manager**, you will be involved in all aspects of supporting customers in the successful implementation of their programs and be be required to work on a variety of issues such as functional, organisational, technical and human.

**Profile**:

- Strong IT security background. You should be familiar with OWASP top ten and security testing tools such as Burp Suite, nmap, Kali and Metasploit
- 2-4 years work experience in account management, customer success or consulting role
- Excellent listening, analysis and synthesis skills, as well as good written and oral expression, which you know how to use to convey the messages and advice you deliver
- Strong presentation and facilitation skills
- Have exceptional organization and time-management skills and are able to effectively manage across priorities
- You have a taste for challenge and wish to evolve in a complex and stimulating professional and technical environment
- High degree of ownership over your work - excellent organization and prioritization skills with ability to manage multiple projects, prioritize, maintain a strong attention to detail and meet deadlines with mínimal supervision
- Fluent English and fluent in another APAC language is a plus
- CISSP, OSCP and other cybersecurity certification is a plus

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