People Operations Intern

**Company Description** We’re building a scalable, high performing platform for our 16 million customers. And we’re looking for People Operations Interns to join us on our mission for 6 months from January to June 2025. Wise is a global technology company, building the best way to move and manage the world’s money. Whether you’re sending money to another country, spending money abroad, or making and receiving international business payments, Wise is on a mission to make your life easier and save you money. Since it was founded in 2010, 5,000+ people work at Wise, from 125 nationalities, in 17 global locations. Check out how it’s like working here. You’ll be part of Wise’s global mission to build an open, fair, and human financial system - to make money without borders the new norm. Because people without borders need money without borders. As a People Operations Intern you will play a crucial role in ensuring a seamless and customer-focused experience throughout our employees (referred to as Wisers) lifecycle by supporting our team members to excel at Wise. You will be based in Singapore, with the opportunity to engage in global projects both within our team and alongside other People sub teams. These efforts will ensure we have the foundations in place for our tribe to succeed as a trusted advisor and partner. And you’ll likely come up with ideas to improve our team's operations. To start, you'll work on onboarding projects to enhance your skills before initiating your own innovations. **Onboarding support**: - Manage the administrative process of onboarding new Wisers in Singapore (with potential to expand coverage to the APAC region), ensuring that the Wiser journey is as smooth as possible with everyone kept in the loop - Book travel and accommodation for those who are relocating and/or attending company onboarding in other offices, working closely with the team to ensure we have appropriate immigration documentation in place - Coordinate adaptable onboarding plans and collaborate on future changes that aligns to Wise’s way of working - Coordinating with our User Tech and Workplace team to ensure our new Wisers are set up for success on day 1 including access card & workstation collection both onsite & offsite across APAC. - Support Leads with any onboarding guidance needed, providing a checklist of things to consider in advance of the new Wiser joining their team **Wiser support**: - Deal with Wiser questions on first-line queries (ticketing tool), escalating to the team as needed - Keep our HR system (Workday) up to date with accurate Wiser information - Prepare any required documentation for our Wisers (e.g. employment agreements, references, visa invitation letters, etc.) - Support our Payroll team with any documentation needed to process changes (e.g. joiners, benefits, etc.) - Maintain the team’s content on Confluence (our intranet) so that Wisers can access correct information at any time **Team initiatives**: - Collaborate with the People team on local and global projects - Contribute ideas for improvement and new projects during planning cycles - Provide support to the team with other ad-hoc tasks, focus areas and project-based work **Qualifications** A bit about you**: - You are a Singapore Citizen. Please note that we are unable to support the hiring of any Employment Visa holders (including Spouse Visa holders) - Adaptable and solution-focused - Eagle-eyed attention to detail - Ability to deal with confidential information in a professional manner - Can-do attitude and a positive mindset - Understand that your work impacts our Wisers. You have the best Wiser experience at the front and center of what you do. It’s not about us, it’s about our Wisers - Strive in developing processes that are convenient, transparent and easy to remember for our Wisers - Love new technology and have the desire to improve the process by automation - Humble, self-aware and trustworthy. You can collaborate well within your team as well as cross-teams **Additional Information** Key Qualities** - Strong English (written and verbal). Additional languages are a plus point. - We are looking for someone who will live the Wise values, in particular “We get it done” and “Customer>Team>Ego”. - Keen to improve processes and challenge the way we do things for the better. - Love using data to solve problems - We are looking for someone who can work with mínimal supervision as your core team will be based in Singapore - Desirable (but not essential) qualities: Some initial work or office experience in a related field, so perhaps already having worked in the customer service industry or maybe even some People team experience **Who would thrive in this role?** - You have the propensity to learn - You enjoy being in an environment that constantly evolves and is fast-paced - You embrace new technology - You like to solve problems and implement solutions - You don’t mind mundane ta