Field Service Engineer

5 days ago

Singapore ASML Full time

**In a nutshell**:
LOCATION
- Singapore, Singapore

TEAM
- Customer support

WORK EXPERIENCE
- 3-7 years

JOB CATEGORY
- Mechanical engineering

***
- NEW**JOB ID**: J-00270497-103- Introduction to the job
- Cymer, LLC., an ASML Holding company, is an American company headquartered in San Diego, California. Cymer is the largest supplier of deep ultraviolet light sources used by chipmakers to pattern advanced semiconductor chips or integrated circuits. In line with our expansion, we are looking for dedicated, independent and highly motivated individual for the position of Field Service Engineer.

Role and responsibilities
- Primarily responsible for using technical product expertise to perform field service activities associated with Cymer equipment at customer sites. Field service activities include installing, maintaining, servicing, troubleshooting and repairing company products under end user environmental conditions. A Field Service Engineer represents Cymer to the customers with confidence and assumes accountability for customer satisfaction with service.
Analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site.
Installs, repairs, and modifies lasers and performs preventive maintenance on equipment at customer sites.
Travels as required to perform service activities at customer sites.
Provides technical training, guidance and assistance to less experienced field service engineers.
Completes accurate service and expense reports as defined in the respective process documentation.
Uses company technical documentation and provide feedback for improvement of the documentation.
Maintains an assigned installation equipment set, provides primary support, forecasts, customer support meetings and day-to-day communication with the customer.
Other duties as required.

Education and experience
- Degree or Diploma in Electronics / Electrical Engineering/ Mechatronics/ Mechanical Engineering
- At least 3-7 years' working experience for Diploma holders (semiconductor industry preferred)

**Skills**:

- Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve - and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you’ll need the following skills:

- Strong troubleshooting and analytical skills
- Good communication and interpersonal skills to work in a team and interact with customers

Diversity & Inclusion
- ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information
- Able to do standby duty
- Able to travel overseas on short notice
- Must possess own car transport

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