Snr/lead Executive, Patron Experience

2 days ago


Clementi, Singapore NPO Ngee Ann Polytechnic Full time

[What the role is]

This is a 2-year contract position as Senior/Lead Executive, Patron Experience & Digitalisation in the Library.

[About Ngee Ann Polytechnic]

An instituition of higher learning, Ngee Ann Polytechnic believes in giving every student an enriching learning experience and every employee the opportunity to build a meaningful career.

If you are a self-starter with an innovative mind, a versatile person with the drive for all-rounded excellence and a dedicated team player who shares our vision and values, we invite you to join our inspired team.

**[What you will be working on]**
- Y _our responsibilities will include, but are not limited to the following: _
- Manage initiatives in the Libraries of the Future (LOF) including,
- Enhance patron experience
- Shared Library Analytics
- Unmanned Library
- Stakeholders’ Engagement
- Lead the analysis of library’s existing suite of services and resources to identify possible services gap and build data analytics and collaborate across library sections to gather library data from primary and secondary sources to identify, analyse and trend analysis;
- Design and develop web‐based solutions or apps to interface with the commercial library management system to enhance user experience;
- Lead in data handling, modeling and reporting techniques, including the management of data quality, integrity and data cleansing;
- Support the design, development and implementation of a library data inventory and data storage and access infrastructure and develop a data‐informed approach for achieving streamlined and new approaches to enhance patrons’ engagement; and

**[What we are looking for]**
- 3-5 years of relevant working experience
- Knowledge in fundamental front‐end languages, including but not limiting to HTML, CSS, and JavaScript, server‐side languages such as Python, Ruby, Java, PHP, and.Net and cloud hosting or PaaS (AWS, Azure, GCP)
- Proficient in advanced data analytics software for data wrangling and analytics and data
- Able to contribute effectively in a team and with stakeholders and industry partners
- Independent and meticulous with mínimal supervision
- Good written and verbal communication and interpersonal skills
- High adaptability to changes in a fast-paced environment
- Excellent time management and multi-tasking ability



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