E-commerce Team Lead

**Company Overview**:
Smartpaw is a leader in pet technology, crafting innovative products that bring joy to pets and their owners. With a passion for pets at our core, we’re growing our eCommerce presence and preparing for physical retail expansion in Singapore. Join us to make a difference for pets and their families

**Job Summary**:
We’re seeking a proactive **eCommerce Team Lead** to drive Smartpaw’s online sales and lead daily operations. This role focuses on managing platforms like Shopify, Shopee, and Lazada, running marketing campaigns, and guiding a small team to deliver a pet-centric customer experience. You’ll report directly to our founder, ensuring smooth operations and sales growth.

**Key Responsibilities**:
**Platform & Sales Management**:

- Manage and optimize product listings, pricing, and promotions on Shopify, Shopee, Lazada, Amazon, and Smartpaw’s website to boost sales and conversions.
- Run/Oversee digital marketing campaigns (e.g., Google Ads, Instagram,Meta Ads) to drive traffic and achieve monthly sales targets.
- Track sales performance and customer behavior using analytics tools (e.g., Google Analytics, Shopify reports) to refine campaigns and listings.
- Explore opportunities to grow online sales (e.g., new promotions, marketplace features)
- Come up with strategies to improve sales for different sales channel


**Team Leadership & Coordination**:

- Lead a small tead by assigning and coordinating tasks like product uploads, customer inquiries, social media posts, and order fulfillment.
- Guide team members on eCommerce tasks (e.g., optimizing listings, responding to reviews) and monitor progress to meet goals (e.g., campaign performance, delivery timelines).
- Foster a collaborative, pet-centric team culture, aligning with Smartpaw’s mission to enhance pet lives.

**Operational Execution**:

- Oversee order fulfillment, inventory updates, and customer service processes to ensure timely deliveries and high customer satisfaction.
- Oversee/ Coordinate with suppliers and logistics partners to maintain stock levels and product quality (e.g., pet tech accessories, repair parts).
- Implement tools or processes to streamline operations (e.g., inventory tracking, order syncing).

**Reporting & Communication**:

- Provide clear, actionable reports to the founder on sales, platform performance, and operational updates (e.g., weekly sales summaries, campaign results).
- Communicate effectively with the team, suppliers, and customers to ensure alignment and a pet-friendly brand voice.

**What You’ll Need**:

- **Experience**: 2-5 years in eCommerce operations, with hands-on experience managing platforms like Shopify, Shopee, Lazada, or Amazon. Experience with digital marketing (e.g., Google Ads, social media) is essential.
- **Practical Skills**: Proficiency in Shopify, Google Analytics, and basic marketing tools. Ability to optimize listings, run campaigns, and track sales data.
- **Pet Passion**: A genuine love for pets and enthusiasm for Smartpaw’s mission to enhance pet lives.
- **Team Leadership**: Experience coordinating or leading a small team (1-2 years preferred, but not mandatory). No extensive managerial or HR experience required.
- **Operational Know-How**: Familiarity with fulfillment, inventory, or customer service processes in eCommerce.
- **Proactive Mindset**: Ability to take initiative, solve problems, and thrive in a fast-paced SME environment.
- **Communication**: Clear written and verbal skills for team coordination and customer interactions.

**Nice-to-Haves**:

- Knowledge of Singapore’s eCommerce market (e.g., Shopee, Lazada trends).
- Experience with pet-related products or retail.

**Job Type**: Full-time

**Pay**: SGD 3,500-4,500/month

**Benefits**:

- Employee discount on pet products
- Health insurance
- Pet-friendly workplace

**Schedule**: Monday to Friday

**Supplemental Pay**: Performance bonus

**Work Location**: In-person (Singapore)

**Why Join Smartpaw?**

**How to Apply**:
Submit your resume and a brief note about why you’re a great fit for Smartpaw. Highlight your experience with eCommerce platforms or campaigns. Applications without relevant experience may not be considered.

Pay: $3,500.00 - $4,500.00 per month

Schedule:

- Monday to Friday

Work Location: In person