Technical Support Scientist

1 day ago

Singapore 10x Genomics Full time

As an in-house Support Scientist based in Singapore you will be at the center of innovation that builds and maintains an optimal Customer Experience. As a key member of the Support Team, you will assist in the development and continuous improvement of commercial processes to ensure that 10x Customers are supported beyond their expectations. **What you will be doing**: - Log, track, manage and report on Customer issues using Zendesk and Salesforce databases. - Work within the Escalation Process to get solutions from partners in R&D, Product Management, Manufacturing, Engineering as needed - Participate in Support-related projects to develop and maintain databases, report on trends and quality - Be the Voice of the Customer. Distill, quantify and actively represent Customer feedback to internal teams. Use your "Customer Perspective" to advocate for the User Experience **To be successful in this role, you will need**: - BA/BS, or equivalent, in Chemistry, Biochemistry, Molecular Biology or Genetics - Outstanding written, verbal communication and interpersonal skills - Fluent in business level English language - Skills and experience with project management, life science tools and genomics technology are strongly preferred - Proficiency with MS Office, Google Suite (Mail, Calendar), Concur, Confluence, JIRA, Salesforce - Full training will be given but it would be advantageous if you already have: - Customer Support experience - D. or equivalent experience preferred (e.g. BA/BS with approx.5 years of experience, MS with approx. 3 years of experience) in Chemistry, Biochemistry, Molecular Biology or Genetics - Cell culture, cell sorting, tissue sectioning, and single cell PCR or RNAseq experience desirable - Willing to travel up to 10% - Salesforce and Zendesk experience highly desirable LI-SM1 **About 10x Genomics** At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world. We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience. Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference. - Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law._

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