Executive Officer

5 days ago


Singapore Singapore Power Full time

SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. We believe in investing in our people, to help them achieve their career aspirations. With a strong culture based on commitment, integrity, passion and teamwork, we provide a conducive environment for our people to succeed.

We are looking out for self-motivated, dynamic and talented individuals to join our growing team. If you are keen to uphold world-class grid reliability and drive a sustainable future for all, join us and make your mark in the energy industry today

**What You’ll Do**:

- To ensure regulatory and internal KPIs are met
- To monitor and guide staff in meeting QA standards
- Lead a team of call agents and provide coaching to them
- Identify and provide solutions to customers’ needs
- Handle escalations and complaints

**What You’ll Need**:

- At least 2 years of experience in contact centre or similar environment
- At least 1 years of supervisory experience
- Strong communication skill
- Knowledge in CRM and telephony systems
- Ability to work independently while being a cohesive team member

LI-DNI

Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.



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