Field Service Center Manager

1 week ago

Singapore CIELO TALENT PTE. LTD. Full time

In this exciting role, you will serve as both a Technical Lead and Team Lead to direct the technical support we provide in Singapore Field Service Center. You shall perform and provide technical consultation regarding in-house repair, refurbishment, maintenance, and testing for supported Agilent products. Additionally, you will be responsible for engaging, motivating, and developing a diverse team to deliver consistent and high-quality service and customer experience. - Improve Service Engineers’ and Technicians’ support capability through planning Technical Training & Mentoring. - Build cross-functional collaborations and leverage team resource. - Work closely with Service Parts Logistics (SPL) to plan service parts inventory and ensure packaging quality, efficient shipment process and low inventory cost. - Manage daily operations and identify, develop and implement initiatives to achieve or improve profit margin and team metrics. - Respond to and deploy solutions to resolve technical, department and customers problems / issues. - Review and seek continuous improvement in the daily operations, processes, procedures to drive efficiency, improve customer satisfaction and build a customer centric mentality. **Job Qualifications** - Bachelor's or Master's Degree or equivalent education preferably in an Engineering field. - 8+ years relevant experience required. - Strong technical background to work on detailed task and lead the team. - Proven leadership skills with experience in supervising a team - Business management skills with an ability to translate organization plans to clear team plans with priorities. - Practice open door policy - Ensure objectives of organization are clearly communicated to the management and team. - Good understanding of Service Business to make timely and sound decisions. - Ability to align culture of customer passion, learning, and “institutionalize" Customer Delight Programs. - Outcome driven and good interpersonal skills to influence and drive consensus. - A _people _person - skilled in building and maintaining relationships within the team and with internal and external partners globally. - Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws._

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