People Experience Consultant

eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you

About the team:
We are passionate about connecting buyers and sellers around the world and creating opportunities through commerce and technology. Our responsibilities include all aspects of eBay businesses across Southeast Asia, India and Australia.

**Job Description**:
**Responsibilities**:

- Provide guidance and coaching to Consultants/Advisors and/or to managers regarding the interpretation of policies and programs, employment legislation, compliance, and operational effectiveness and improvements
- Manage consultant workload to performance metrics for their jurisdiction; provides specialist expertise and jurisdictionally appropriate legal advice and interpretation on employment legislation for critical and/or complex cases.
- Conduct investigations for raised employee relations complaints, grievances and ethics notices (e.g., discrimination, harassment, retaliation)
- Builds and maintains strong relationships with key partners at all levels of the business and collaborates with PBPs, PDP’s Legal, COEs and external vendors.
- Manages concerns related to external dependencies, bodies and vendors (e.g., record management and government bodies)
- Responsible for the design and/or delivery of training to business leaders across the organization as well as on-boarding for new People Experience team members
- Initiate and/or lead projects and initiatives related to policy development and implementation and operational improvements.
Prerequisite Knowledge & Proficiencies:

- Comprehensive knowledge and understanding of employment legislation, its interpretation and implementation, and of employment practices for the region.
- Broad general HR knowledge which s/he can demonstrate to independently mitigate business, reputational and financial risk
- Skilled and passionate about coaching and developing manager capabilities
- Skilled at using effective listening, probing and investigatory skills to handle complex, sensitive inquiries and conversations with discretion, composure and compassion
- Strong analytical approach, able troubleshooter adept at analyzing large amounts of detailed information, diagnosing problems, and recommending appropriate solutions to senior business leaders
- Demonstrated ability to work in a fast-paced, multi-cultural, global organization and to build strong trust-based relationships with remote client groups and colleagues
- Ability to deliver high levels of performance and service excellence while managing high volume workload in a team environment
- Experience in preparation and delivery of presentations/training to managers.
- Experience of involuntary employee terminations and restructuring (RWE)
**Requirements**:

- 5-7+ years proven experience in Human Resources in a global organization
- 5+ years ER experience; specialist jurisdictional or functional expertise preferred
- Experience working with remote teams preferred
- Bachelor’s Degree or equivalent
- Higher certification in Human Resource Management

**Benefits**:
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

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