Junior Desktop Support Engineer

1 day ago

Singapore Millennium Technology Services Full time

Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations mainly in North and East Asia. MTS is headquartered in the USA. It provides services to 70+ Fortune 500 clients across Information Technologies and Industries through a network of regional and local subsidiaries.

**Responsibilities**:

- Manage tickets within TTResponse and TTResolve SLO.
- Troubleshoot end users’ issues onsite with regards to
- Windows Operating System
- Microsoft Office
- Provide level 1 user side troubleshooting for Network issue Phone issue (soft and hard phone).
- Process user laptop return (farm in) including OS imaging.
- Process user laptop request (farm out).
- Process user peripherals request such as but not limited to headsets, mouse, monitors.
- Validate network port status and work with network team on port enablement.
- Onsite triage for network and server issue and escalate the issue to the appropriate team for action.
- Validate hardware issue and work with vendors for repair/replacement.
- Work with vendors on hardware repair/replacement.
- Receive and test new/repaired hardware received from the vendors (eg. USB ports, charger).
- Stock take and inventories hardware received from the vendors.
- Update inventory on asset distribution.
- Responsible for transfer and reallocation of assets between sites.
- Responsible for issuance of asset from farm out request.
- Responsible for validation of return asset from farm in request.
- Deploy and distribute laptops to operations.
- Perform annual stock-taking.

Qualifications:

- College Level under IT, engineer and computer related programs
- Can provide technical support, planning and coordination for end-user touch points of the distributed computer environment;
- Knowledge in desktop, software and hardware installation, support and distribution, and remote access technologies.
- Quality and result oriented

**Job Type**: Contract
Contract length: 6 months

Pay: From $30,000.00 per month

Supplemental Pay:

- Overtime pay

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