Account Manager

Zouk Group is a global lifestyle company with establishments across the nightlife, entertainment, and dining sectors. Its namesake, Zouk, is a 31-year-old nightlife brand known for pushing the boundaries of dance music and propelling Singapore on the global map. Ranked Asia’s best club on DJ Mag’s annual Top 100 Clubs list since 2017 and top globally since 2010, Zouk is Singapore’s foremost clubbing institution, delivering the freshest in dance music across genres, state-of-the-art sound and lighting systems, a constant roster of stellar international, regional and local residents, and top-notch service and hospitality.

Zouk has since evolved into an all-encompassing global lifestyle brand that has expanded into the food & beverage sector with new brands like social gaming bar RedTail, vibe dining restaurant Ichizuke, and more concepts in the pipeline. Aside from club offerings, Zouk Group also owns ZoukOut, Asia’s premier dawn-to-dusk music festival featuring world-class DJs, attracting a cosmopolitan mix of locals and tourists within and beyond Asia to the beachfront of Singapore.

Zouk Group now oversees all club and lifestyle entities in Singapore, Genting Highlands in Malaysia, on board Genting-owned cruise ships, and the ambitious and immersive entertainment and lifestyle concept — Zouk Las Vegas. The company also owns the franchise to Five Guys in Singapore and Malaysia.

**OVERVIEW**

The VIP Manager is responsible for the overall operational performance of the VIP team. This includes working closely with operations, marketing, and all other channels to effectively deliver a market differentiated high energy atmosphere of fun and exceptional guest experience to all guests, with a specific focus on VVIP & VIP guests.

**ROLE RESPONSIBILITIES**
- Oversee and manage aspects of VIP relations, including public relations, reservations, scheduling, staffing and other administrative tasks
- Help create a professional, upscale, welcoming environment for guests from all walks of life
- Establish relationships with guests and make each one feel valued
- Manage payments and beginning/end time for VIP guests
- Arrange transportation for groups and VIP guests, book parties and events
- Expand nightly events through personal communication and marketing efforts
- Build, nurture and grow sustainable relationships with key client base
- Oversee the recruitment, training and service delivery of hostesses, promoter girls and bottle service crew
- Building and managing a core VIP managing team, with particular focus on delivering Zouk’s differentiated value proposition to the privileged guests
- Promote club special events to customers

**ROLE REQUIREMENTS**
- At least 3 to 5 years of relevant experience in a similar industry
- Well-groomed and professional disposition
- Service orientated, friendly and good interpersonal skills
- Excellent written and verbal communication skills
- Confident, articulate, and professional speaking abilities (and experience)
- Good leadership, performance management and coaching skills

**JOIN US NOW**

We build our culture based on mutual respect and good working ethics. We offer an environment that supports personal growth and excellence and career growth opportunities. We assure you a career that can be exceptionally rewarding:

- Career growth opportunities
- Best-in-industry training from leaders
- Fun and vibrant environment
- Medical Benefits
- Quarterly employee parties and social events
- Employee Discounts given when you dine in at our F&B outlets (Zouk/Red tail/Ichizuke/Here Kitty Kitty/Maison Shuko/Five Guys Singapore