Process Analyst

Role: Process Analyst - Finance Reporting Control Framework (FRCF) 12 Month Fixed Term Contract

Location: Singapore

Position type: Full time, fixed term contract

Following on from work undertaken within the Finance and Actuarial teams, the FRCF programme has been initiated to assess the current state of the reporting control framework, high risk processes and to uncover specific control weaknesses or gaps.

This role will work on the FRCF Programme working closely across both the Singapore and London office to document the current state processes and identifying the risks and controls currently in place across Underwriting, Claims and Finance Operations (including reporting). This role will also capture any gaps in process that require remediation. Documentation will cover all processes end to end and within other functional areas such as; Underwriting, Claims and Financial Operations (including reporting).

The Process Analyst will play a key role in ensuring the programme meets the required objectives and there will be a level of flexibility to identify what work is undertaken.

The Process Analyst will focus on local operations in the Asia Pacific region, including Singapore and Labuan and will require significant management of stakeholder expectations. A key part of this role will be working within processes specific to MS AAP’s operations to ensure compliance with FRCF requirements.

About The Job

Whilst the key deliverables will be the current state assessments and subsequent remediation work and target state design, activities of the role will also include:

- Produce visual representations of end-to-end workflows across various functions such as underwriting, claims, and finance using tools like Visio to:

- Highlight steps, decision points, handoffs, and dependencies within each functional area
- Map out interactions and responsibilities between different functions within the business
- Describe each process, key tasks, roles, inputs and outputs
- Identify areas in the process flow where delays, redundancies, or inefficiencies occur, such as approval delays
- Document insights and feedback gathered from interviews and workshops with key stakeholders from underwriting, claims and finance. Capture pain points and drill down into root cause of identified inefficiencies and performance gaps in the processes
- Examine current processes against industry benchmarks or best practices within the insurance sector to identify areas for improvement
- Analyse technology gaps contributing to delays or errors (e.g., legacy systems, manual data entry, lack of integration between platforms)
- Identify risks in current processes, such as data inaccuracies, or manual errors, and potential financial impacts
- Help produce recommendations for improvement including:

- Quick wins: short-term, easily implementable improvements that can lead to immediate process enhancements
- Long-term: larger-scale initiatives, such as process re-engineering, system upgrades, or introducing new technology to improve overall process efficiency.

You’re going to enjoy this job if you:

- Are an analytical thinker
- Have the ability to problem solve
- Are detail oriented
- Are a critical thinker
- Are a good communicator
- Have the ability to successfully negotiate
- Good Team Player
- Effective stakeholder management

What you’ll need:
For this particular role there are some important qualifications and experience we need you to have. These include:

- Bachelor’s Degree in a relevant field (e.g., Business Administration, Industrial Engineering, Operations Management, Computer Science, or a related field)
- Certified Business Process Professional (CBPP) or Six Sigma Certification (Green Belt or Black Belt)
- Familiarity with tools such as Visio, ARIS, Lucidchart, or BPMN (Business Process Model and Notation).
- Strong verbal and written communication skills to interact with stakeholders at all levels and present findings clearly
- Strong analytical abilities to identify process inefficiencies and develop improvements.
- Understanding of Lean, Six Sigma, Kaizen, or other process improvement techniques preferable
- Ability to analyse data using Excel or other data analysis tools to identify trends and make data-driven decisions
- Experience managing or supporting projects, including scheduling and risk management
- Familiarity with ERP systems (e.g., SAP, Oracle) and workflow management software
- Ability to adapt to changes and work in a dynamic environment