Datacenter Operation, Infrastructure Engineering

3 days ago

Singapore BYTEDANCE PTE. LTD. Full time

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

The Datacenter Infrastructure Engineering team supports the company's fast growth by building and operating hyperscale datacenters. The team manages the end to end lifecycle of server fleet, providing cloud solutions and various infrastructure services ensuring that they are scalable and are reliable.

**Responsibilities**
- Work within a ticketing system in support for server fleet.
- Be the first point of contact for break fix technicians.
- Prioritize ticketing queues and work to resolve escalations.
- Perform power cycles, troubleshooting, and replace failed components.
- Physically assist in moving and installing equipment.
- Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
- Have a strong desire and capability to learn, grow, and develop new skills.
- Participate in an on-call rotation.

**Qualifications**
- Bachelor's in an Engineering field or equivalent with experience supporting IT equipment or related technology.
- Knowledge of Linux and server hardware repairs.
- Working knowledge of technologies such as HTTP, DNS, RAID, and DHCP.

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