Personal Assistant

**About us**
At **Hotel Indigo®** & **Holiday Inn Express® **our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo & Holiday Inn Express way. That’s where you come in. When you’re part of the Hotel Indigo & Holiday inn Express brand you’re more than just a job title.

At Hotel Indigo & Holiday Inn Express we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.

**Your day to day**
Join us as a **Personal Assistant** **in **Hotel Indigo Singapore Katong & Holiday Inn Express Singapore Katong** You’ll have ambition, talent and obviously some key skills because, for this vital role, we’re looking for someone who can:

- Co-ordinates with IHG Corporate and Owner’s offices for any requests, eg. Coordinate with related departments for room and/or restaurant reservations, site visits etc.
- Supports in replying to Guest Reviews on various platforms, following up with respective departments and update the General Manager.
- Prepare all guests correspondences relating to all guest feedback in a timely manner.
- Prepare welcome letters for General Manager’s signature.
- To meet and greet visitors on behalf of the General Manager, if required.
- Cooperates, coordinates and communicates with Department Heads or coordinators as appropriate.
- Provide full secretarial support including: diary management, all travel & accommodation arrangements, meeting co-ordination, business and personal expenses and dealing proactively with all telephone calls and written correspondence.
- To handle all administration duties assigned accurately and timely.
- To ensure schedules and deadlines are followed through consistently.
- Supports the General Manager in driving Green Engage initiatives to achieve Carbon reduction targets.
- Supports the General Manager administratively and work with QCI Manager on Quality Continuous Improvement initiatives.
- Follow up on pending tasks assigned by the General Manager to the Operations team, mainly Engineering works and Housekeeping.
- Co-ordinate and manage internal / external meetings involving the General Manager. Includes notification, registration, logistics and follow-up within time parameters;
- Prepare and consolidate weekly, monthly and quarterly reports for Executive Office.
- Track loyalty member recognition score and loyalty enrolments on a monthly basis.
- Demonstrates awareness and keep the General Manager updated of OH&S policies and procedures.
- To maintain an up to date filing, storage of confidential information and follow up retrieval system.
- To undertake any other reasonable tasks or requests.
- Maintains the strictest confidentiality at all times on all matters.

**What we need from you** Requirements for this role**:
**What we offer** In return for your hard work, you can look forward to a highly competitive salary and benefits package, including**
- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

Job Reference: EMEAA35835