Helpdesk Lead

Assist Helpdesk manager in managing day to day operation of Helpdesk - Assist Helpdesk manager in managing client on the daily reporting - Real Time Monitoring of daily operations to departmental objectives & KPIs are met - Monitor agent’s weekly performance using available data - Identify training and development needs of agents to bridge competency...

**About CGSI** CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia. CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking,...

Helpdesk Lead (Singaporean Only) (14049622) This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 Job Descriptio 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily...

Assist the Helpdesk Manager and Team Lead in efficiently delivering comprehensive support services. Duration : 6 months Working hours : 8.30 am to 6.00pm Working location : Alexandra - Assist the Helpdesk Manager and Team Lead in efficiently delivering comprehensive support services. - Provide Level 1 phone support for requests, troubleshooting, and...

Overview We are seeking an experienced and customer-focused Senior Helpdesk Specialist to join our IT support team. This role is responsible for providing advanced technical support, overseeing helpdesk operations, and ensuring the timely resolution of complex IT issues. You will also mentor junior staff, contribute to process improvements, and collaborate...

This is a 12 months contract assigned to our client Work Location: To be confirmed Salary Range : $6,000-$8,000 **Job Description**: 1. Customer Service Management 2. Assist Helpdesk manager in managing day to day operation of Helpdesk and client on the daily reporting 3. Real Time Monitoring of daily operations to departmental objectives & KPIs are...

**About the company: CGS International Securities Singapore Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of...

Description: - 24x7 helpdesk agent Working hours: - 12 hours shift (Mainly 7pm to 8am or 7am - 8pm on weekends). - Work 3 shift a week and rest 4 days. - Shift allowance of $150 monthly **Requirements**: 1 - Customer Experience Management (P4 - Expert) 2 - Customer Service Management (P4 - Expert)

**About the role** CGS-CIMB Securities International Pte. Ltd is one of the leading integrated financial service providers in Asia. With a global presence in over 20 countries, and backed with an award-winning research team, the Company is well-positioned as Asia’s leading financial gateway, providing well researched and in-depth analysis of financial...

The Helpdesk Operations Manager is responsible for overseeing the daily operations of the IT helpdesk team to ensure timely and efficient support services across various IT Systems supported by BCA. This role involves managing BCA outsourced helpdesk operation team, establishing support protocols, optimizing workflows, monitoring performance metrics, and...