Customer Service Lead

4 days ago

Singapore WILSONHCG SINGAPORE PTE. LTD. Full time

**Title**:Customer Service Lead (Global Lifescience Manufacturing Business)

**Location**:Singapore

**About the role**:
Our client is a well-known Global Lifescience Manufacturing business, with exciting growth plans in Asia and beyond. The company has a significant presence in Singapore and the rest of Asia in terms of its reputable market position in developing high quality manufacturing and customized life sciences solutions, and takes pride in ensuring optimized end-to-end supply chain and procurement excellence to achieve maximized customer satisfaction.

**Responsibilities**:

- Lead and ensure smooth Quote to Cash order processing and effective cross border distribution fulfilment activities by working closely with commercial leaders essentially to support business expansion and growth
- Partner closely with related functions such as Warehouse Management and Logistics teams to drive entire customer purchase order (PO) lifecycle, from booking to shipment execution within the APAC region, including that of managing inventory and safety stock levels within Asia
- Act as the primary point of contact for customer escalations ensuring swift resolution in collaboration with manufacturing plants, commercial teams, or finance departments
- Active involvement in enabling smooth Operations Audits where required, by means of enabling strategic partnership with assigned 3PLs

**Requirements**:

- Bachelor’s Degree with at least 7 - 9 years of relevant experience in end-to-end Supply Chain Management experiences in a complex Manufacturing environment
- Excellent hands-on experience and knowledge in driving Supply Chain Excellence
- Excellent interpersonal communication skills to relay and/or drive process improvements across a global organization to important stakeholdersGood understanding of SAP and equivalent ERP system is highly preferred

**Interested? Here’s what to do next**:
**Singapore Employment Agency License No.**:16S8069

  • Customer Service

    3 days ago

    Singapore Watch Repair Service Centre Full time $4,000 - $6,000 per year

    Job Description / 职责描述:Minimum GCE 'O' Level / Diploma in Business, Retail, or related fieldAt least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service roleAble to identify and describe common watch issues (e.g., timekeeping problems, water damage, winding/power...

  • Customer Service Lead

    2 weeks ago

    Singapore PRISM Full time

    As the Customer Service Lead, your ultimate goal is to coach a team, driving individuals towards their goals, and resulting in an excellent customer experience. The Customer Service Lead is responsible for mentoring Customer Experience agents and helping to improve on their KPI. You will champion the vision for our company's customer experience and help to...

  • Sales & Service Associate-reservation Sales

    2 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. [Location: 238B Thomson Road #14-01 Novena...

  • Customer Service Officer

    1 week ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members’ and guests’ enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a...

  • Customer Service Lead

    2 weeks ago

    Singapore Ordinary Folk Full time

    Since the 1930s, the way we commute, socialise and even how we make payments have changed, and yet our fundamental approach to the healthcare system hasn’t. At Ordinary Folk, we’re reimagining the building blocks of healthcare, through Noah and Zoey. Noah allows men to receive remote diagnosis and treatment across varying areas of care. Through Zoey,...

  • Customer Service Coordinator

    2 days ago

    Singapore HONGTAI SERVICE PTE. LTD. Full time

    Job Responsibilities: - Handle enquiries about our services through multiple platforms. - follow up closely to close the deal. - Create bookings, manage schedules and reminder cleaners for upcoming jobs - Follow up and send reminders on outstanding payments. - Manage and solve Customer's complaints and feedback promptly. - Support the operations in the...

  • Customer Service Operations Lead

    1 week ago

    Singapore Jaga-Me Full time

    **Responsibilities**: - Lead, manage and coach the Customer Service Operations team to achieve service quality and productivity for optimal customer experience - Supervise and track customer service workflow to improve processes to increase efficiency and improve quality of individual and team performance - Continuously train and upskill existing and new...

  • Sales & Service Associate

    11 hours ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Sales & Service Associate

    4 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • customer service coordinator

    3 days ago

    Singapore HONGTAI SERVICE PTE. LTD. Full time $35,000 - $55,000 per year

    Job Responsibilities:Handle enquiries about our services through multiple platforms.follow up closely to close the deal.Create bookings, manage schedules and reminder cleaners for upcoming jobsFollow up and send reminders on outstanding payments.Manage and solve Customer's complaints and feedback promptly.Support the operations in the daily activities.Job...