Patient Service Associate
6 days ago
As a Patient Service Associate in Urgent Care Centre (UCC), you will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers / patients. The key aim of the role is to provide excellent patient care and satisfaction, and also to contribute to the smooth operations of the hospital.
The accountabilities include:
- Ensure department’s operational readiness. Ensure that workstations are kept tidy and clean at all times. Ensure sufficient stationery stock is maintained in the department.
- Assist with smooth patient journey including:
- Registration of patients, and updating of NOK contacts
- Attending to and managing patients’ enquiries
- Assisting with admission process, which includes financial counselling and monitoring of bed request status
- Discharging of patients which includes system discharge, scheduling of appointments and payment collection.
- Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
- Ensuring accurate and timely registration and promote the usage of self-help kiosk.
- Provide administrative assistance in the daily operations and department events.
- Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.
**Requirements**:
- Minimum GCE “O” Levels qualification or equivalent.
- Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
- Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
- Able to multitask and work in a fast-paced environment.
- Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
- *Only Singaporean and Singapore PRs may apply._
**Job Type**: Contract
Contract length: 24 months
**Benefits**:
- Additional leave
- Employee discount
- Parental leave
Schedule:
- Holidays
- Night shift
- Shift system
Supplemental pay types:
- 13th month salary
- Performance bonus
Work Location: In person
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