Head of Section

**Crédit Agricole Corporate and Investment Banking **(Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ **ISAP **” or “Information Systems Asia Pacific”) is the **2ndlargest IT **setup (after Paris Head Office) for **Crédit Agricole CIB's worldwide business **. We work daily with international branches located in 30 markets by:

- Envisioning and preparing the Bank’s futures information systems
- Partnering and supporting core banking flagships and transverse areas in their large scale development projects

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

Within ISAP, **IT Production department (ITS) **is in charge of IT Operations for CACIB.
These activities cover the following technologies:

- **Core Infrastructure**: Network, Security, Systems (Windows, UNIX, Linux, Cloud), Storage and Backup
- **Middleware**:Database (Oracle, SQL, Sybase, Postgre), Big Data and production tools (Control-M, MQSeries, CFT, Sharepoint, etc)
- **Workplace**: User Access Infrastructure (Citrix, VDI, etc) and Unified Communication systems

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

**Job summary**
- The HOS for Application Services is accountable and responsible for all the services under Application Service team.
- Reporting to the Head of Applications and Operations Department, you will be overall responsible over a pool of +50 staffs mixed between internal and external ones.
- He/She is the main point of contact for the service provider and the clients.
- He/She manages the budget for his perimeter.
- He/She is also responsible for the transition of all new services from other regions/domains to Singapore.
- He/She manages/monitors the projects/transitions.
- He/She promotes continuous improvement principles and ensures running a cost efficient model.
- He manages a local team of Service Managers and Service Lead
- The HOS is accountable for the RUN services and is responsible for day-to-day operational services on the Application Service department of all the regions that is supported from ISAP.
- The team works in Europe time zones and this role will be focused on **Paris & Asia **working hours. Flexible rotations are allowed based on the nature of duties.

**Detailed job description**

The HOS Team Manager has a wide spectrum of responsibilities and actions.
- As the manager of his/her team _, he/she:

- Sets and reviews the work organization according to activity’s requirements and people’s needs and validates the schedules,
- Animates the team to encourage collaboration and sharing of practices,
- Has a role in supporting people development.
- Participates to recruitment process for the team,
- As the manager of his/her scope of activity _, he/she:

- Meets clients on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines. SIT leads security for GIT and is the main entry point for clients outside of GIT (ISS, BCP, LGL, and Compliance for security topics).
- The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like participation in global Infra events (like Power down and DR Tests)
- Ensures activity is performed in compliance with norms, standards, processes and procedures,
- Reporting and auditing
- Implements cross-functions activities including continuous improvement initiatives,
- Estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.
- Promote and foster new way of working and encourage the team to actively participate to the transformation towards DEVOPS and automation
- As the first point of contact _for the Service Provider _, he/she:

- Manages the daily relationship with the Service Provider and escalates when needed,
- Follows up Provider KPI and related actions,
- As a member of ISAP/ITS _, he/she:

- Facilitates collaboration and spread of information from and to the team,
- Participates to the department’s activities including brainstorming, team building and other team or transversal actions,
- Fosters innovation mindset and learning culture.
- Contributes to ISAP/ITS global branding and communication
- Manage budget (once a year) and forecast (monthly)
- Optimize use of the team to improve efficiency

**Job specific environment and/or organization**
- English and /or French language
- Working hours will match **Europe business **hours.2pm to 11pm SGT
- Rotation in **ASIA shift **is possible based on duties.
- Minimum 10 years of IT Experience with at least 5 years of management experience and managing **mult