Desktop Support Engineer

2 weeks ago

Singapore Millennium Management LLC Full time

Desktop Support Engineer

To be successful in Infra, we need thinkers who are prepared to learn all of these areas to a basic level, before eventually diving deep into a few of them. We need people who can come up with new ideas and solutions to hard problems. We need scientists who can take the time to experiment and defend new approaches. We need people who can think bigger - how do things work in an imperfect world, how can we account for failure, how can our apps survive when the world crumbles?

Principal Responsibilities

Junior engineers at Millennium start their journey as desktop support engineers. You will work as part of the Tech Support team to support the firm’s global users. You will work across all areas of technology support, both in the office, in the data center and AWS Cloud. You will learn how to identify when to escalate issues, and work with appropriate global tech teams to resolve problems. You must be able to work independently as needed, but understand how to work well with the wider team.

As you work on issues, you will be mentored in a wide range of technologies, and problem solving methods. You will be working with a strong team of smart, and hardworking colleagues. As your interests specialize, you will receive advanced training in any area of interest, and you will gain valuable experience of working in IT Infrastructure. As your career at Millennium progresses, opportunities will arise to specialize as an engineer within your new realm of expertise.

Beneficial Skills (We train from scratch, but these skills would help)
- Project management, ownership of problems, and a track record of strong attention to detail.
- Computer hardware internals - understanding how a computer is put together and how components interact both locally and over a network.
- Strong familiarity with Windows and/or Linux, ideally with familiarity of a command line shell like BASH or PowerShell.
- Knowledge of a programming language - ideally Python, Ruby or Golang.
- Network knowledge. E.g. Understanding how to debug why the internet is slow, beyond rebooting the router

Qualifications/Skills Required:

- Degree or Postgraduate holder with Major in Computer Science, Computer Engineering, Financial Engineering with a cumulative GPA of 3.5 and above
- Great problem solving and analytic skills
- Strong written and verbal communication skills
- Flexible in working shifts, e.g. start at 7.00am

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