Customer Service Officer
5 days ago
_**Position Details**:_
**Role Name : Customer Service Officer (Customer Success)**
**Location : Singapore**
You will be responsible for handling users’ feedback and ensuring user satisfaction is consistently achieved. You will serve as a liaison between the company and its users, aiming to retain loyalty and trust by being an active listener and assuring users of the company’s superior service standards.
- Excellent communication skills, both verbal and written in English, with the ability to convey complex information clearly and concisely.
- Proactive and dedicated individual with strong customer orientation.
- Exceptional interpersonal skills and the ability to remain calm and composed under pressure.
- Attention to detail and the ability to prioritize and manage multiple tasks effectively.
- Experience in Government IT projects is a plus.
**Job Types**: Full-time, Permanent
Pay: $2,000.00 - $3,500.00 per month
**Benefits**:
- Employee assistance programme
- Health insurance
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Local Polytechnic Diploma (required)
**Experience**:
- Sales: 1 year (required)
- Customer support: 1 year (required)
- Customer Success: 1 year (required)
**Location**:
- Singapore 410103 (required)
Work Location: In person
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