Customer Service Officer

3 days ago


Bedok, Singapore 3TOP CONSULTING PTE LTD Full time

Job Description & Requirements
- Attend to walk-in customers
- Handle and resolve enquiries related to our products, spare parts, service schemes, and schedule appointments.
- Acquire multiple product knowledge to enhance ability to understand customers’ needs across different products and perform simple troubleshooting to identify the issue to ensure that customers are attended effectively.
- Communicate and coordinate with internal departments and authorised service contractors on scheduling of service appointments and as well as resolving issues arising from service appointments.
- Target orientated and able to meet KPIs set by the company.
- Record details of enquiries and customer interactions including action taken in CRM system.
- Work and coordinate with inter-departments to resolve any issues related to company’s products and services.
- Other additional duties as assigned related to the business (e.g. cover duty at walk-in customers at our Service Centre etc.)

**Job Requirements**:

- Minimum GCE ‘O’/ ‘N’ Level, with 1-2 years’ call centre or frontline customer service support functions.
- Possess a pleasant disposition and good interpersonal skills with passion to work with people.
- Excellent customer service mindset.
- Team player who is proactive, self-driven, meticulous, and resourceful.
- Good computer literacy.
- Willing to perform overtime (when required)
- 5.5 days work week (Sunday rest day)

**Job Types**: Full-time, Permanent

**Salary**: $2,300.00 - $2,700.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 2 years (preferred)



  • Bedok, Singapore Windflower Full time

    Job Description: - Provide accurate information regarding order status and product details. - Collaborate with relevant departments to address and resolve customer issues efficiently. - Proactively manage customer feedback, ensuring effective recovery solutions and maintaining high customer satisfaction. - Deliver outstanding customer service to walk-in...


  • Bedok, Singapore ITCAN Pte Ltd Full time

    _**Position Details**:_ **Role Name : Customer Service Officer (Customer Success)** **Location : Singapore** You will be responsible for handling users’ feedback and ensuring user satisfaction is consistently achieved. You will serve as a liaison between the company and its users, aiming to retain loyalty and trust by being an active listener and...


  • Bedok New Town, Singapore Private Advertiser Full time $30,000 - $60,000 per year

    Join us as a Customer Service OfficerTraining provided (Up to 4 weeks)5-day work week (Mon - Fri, office hours)KPI IncentivesLocation: Chai CheeCommencement Date: 24 November 2025Job Description:You'll help us deliver excellent service to our partner brands by performing these tasks:Provide excellent support experience to customers via all relevant...


  • Bedok, Singapore Certis CISCO Security Pte Ltd Full time

    Provide accurate and timely information on products and services - Manage and resolve customer enquiries and complaints within required service level agreements - Identify and escalate issues to supervisors or respective internal departments - Understand both internal and external customers, anticipating customer needs and giving a high priority to customer...


  • Bedok, Singapore Precise Auto Service Full time

    Assist with day-to-day site admin functions - Manage the provision of all office services, i.e. reception, phone, fax, mail, stationary, courier services, office equipment, etc - Support the day-to-day aspects of records management for various users. - Inputs document data into the standard registers ensuring that the information is accurate and up to...


  • Bedok, Singapore Cushman & Wakefield Full time

    Description Overview Job Title: Customer Service Officer (Part-Time/ Bedok) - Expression of Interest at Cushman & WakefieldLocation: Bedok, SingaporeNote: Expression of Interest for a part-time Customer Service Officer role. This posting focuses on initial applicant interest and does not guarantee a vacancy.Responsibilities Professionally manage incoming and...


  • Bedok, Singapore Cushman & Wakefield Full time

    Overview Job Title: Customer Service Officer (Part-Time/ Bedok) - Expression of Interest at Cushman & Wakefield Location: Bedok, Singapore Note: Expression of Interest for a part-time Customer Service Officer role. This posting focuses on initial applicant interest and does not guarantee a vacancy. Responsibilities Professionally manage incoming and outgoing...


  • Bedok, Singapore Cushman & Wakefield Full time

    Overview Job Title: Customer Service Officer (Part-Time/ Bedok) - Expression of Interest at Cushman & Wakefield Location: Bedok, Singapore Note: Expression of Interest for a part-time Customer Service Officer role. This posting focuses on initial applicant interest and does not guarantee a vacancy. Responsibilities Professionally manage incoming and outgoing...


  • Bedok, Singapore Marken Full time

    **Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...


  • Bedok, Singapore C&W SERVICES (S) PTE. LTD. Full time

    This role is responsible for providing top quality customer service, acting as a one-stop service across our entire product/service range. About the Role Professionally manage incoming and outgoing calls by providing accurate and consistent information Ability to communicate clearly and manage customers' feedback Organized and able to multi-task in fast...